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Collinson Logo Collinson · IT - Software Development

Product Manager EMEA

United Kingdom, London · Job Posted April 23, 2026
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Job Description

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. The Product Manager is responsible for the success of the product across its full lifecycle. This includes defining the product vision, gathering and prioritising customer and business requirements, and working closely with engineering, sales, marketing, support, and other key stakeholders to deliver strong business outcomes. The role combines strategic thinking with practical execution.

Job Responsibility

  • Own product initiatives from idea through discovery, delivery, launch, and ongoing improvement
  • Develop and maintain the product roadmap in alignment with business goals
  • Write clear product definitions
  • Prioritise needs across customers, features, technical improvements, and operational efficiency
  • Define product pricing and positioning with input from key stakeholders
  • Translate product strategy into detailed requirements, user journeys, and prototypes
  • Lead the product development cycle from discovery to launch and iteration
  • Prioritise work based on customer impact and business value
  • Manage roadmaps, releases, beta testing, and pilot programmes
  • Build a strong understanding of the customer experience and identify opportunities to improve it
  • Use customer behaviour, usage trends, and feedback to inform product decisions
  • Analyse data to identify issues, opportunities, and new feature ideas
  • Define and track KPIs that measure product and business impact
  • Build trust and buy-in for the product vision across the business and with external partners
  • Lead discussions to gather business and technical requirements
  • Address escalations by framing problems clearly and supporting solution development
  • Share product and market insights with stakeholders
  • Gather client feedback and share insights with internal teams
  • Track key client success measures, including usage, satisfaction, and retention
  • Represent the client voice in product and service discussions

Requirements

  • Proven experience in product management and product development
  • Strong communication and stakeholder management skills
  • Customer-focused with strong empathy and commercial awareness
  • Confident, proactive, and detail-oriented
  • Comfortable working in a data-driven environment
  • Able to interpret feedback and turn it into practical recommendations
  • Strong research and analytical skills
  • Experience managing digital asset workflows or similar product/process solutions
  • Strong collaboration skills and a track record of working well across teams
  • Able to manage multiple priorities in a fast-paced environment
  • Self-starter with strong problem-solving skills and the ability to work independently
  • Experience in travel is desirable

Nice to have

Experience in travel is desirable

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