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Supercell is building direct relationships with players through the Supercell Store and other direct-to-consumer (D2C) products. D2C is already a significant element of each game's P&L, and key to Supercell's mission to create great games that as many people as possible play for years and that are remembered forever. We're building on that momentum by embedding a dedicated D2C owner inside each game team.
Job Responsibility:
Own the game's D2C strategy
Build and own the game's D2C Growth Strategy
Be accountable for KPIs that drive success: D2C revenue share, conversion, retention, top-of-funnel, etc
Review performance regularly with game leadership
Design A/B tests, work with Analytics to evaluate results
Design and implement the offer calendar
Design the Store offer roadmap
Partner with the game's monetization leadership
Allocate and manage the game's live ops budget for D2C activations
Drive traffic and conversion
Partner with Marketing and Community to grow Store visits and convert visitors
Plan campaigns, freebie-to-upsell funnels, creator activations, and community events
Ensure D2C is part of every major commercial moment
Build D2C into our regular communications channels
Shape the Store development roadmap
Work with the central Store team
Provide clear, game-specific requirements and feedback on new tools
Embed D2C thinking into the game's development and design
Be in the room when new features, content, and systems are designed
Align with design and engineering
Be an inspiring, transparent coordinator
Uphold the game's quality bar
Write QA plans for Store activations and coordinate with game team QA
Requirements:
Experience managing live game commercial operations: monetization, live ops, or game product management
Strong commercial and analytical mindset: comfortable owning revenue KPIs, running A/B tests, interpreting cohort data, and making data-backed decisions
An inspiring coordinator: The ability to influence and mobilize cross-functional teammates without positional authority
Understanding of mobile gaming communities: creators, Discord, Reddit, social channels, and how they drive player behavior
Operational discipline: you can run a calendar, track dozens of moving pieces, and make sure nothing falls through the cracks
D2C or web store experience in gaming is a strong plus, but not required if you bring the right commercial and product instincts
Experience running a P&L, leading a business vertical, or managing a smaller game's commercial performance is a strong plus