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Product Manager - Customer Hub

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1KOMMA5

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Location:
Germany , Berlin ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Product Manager (m/f/d) for a new Customer Hub. Our mission will be creating a self-service hub for new and existing customers that provides real-time transparency into sales and installation processes. By leveraging automation and self-service features, you will empower customers to manage their own journey, directly reducing operational overhead in sales, support and operations while maximizing conversion and customer trust.

Job Responsibility:

  • Lead the product management lifecycle for our customer hub from idea to implementation
  • Conduct user research & use insights from analytics & experiments to gain valuable insights and identify opportunities
  • Define the roadmap based on outcomes and data, aligning with international stakeholders
  • Improve our customers experience by guiding them through their 1K5 experience from Information over conversion to installation
  • Optimize our processes and increase efficiency for our internal teams around the globe by helping our customer succeed
  • Work together with engineers & designers in a cross-functional team

Requirements:

  • Several years of experience in product management ideally in the fields of renewable energies, energy supply or a related industry
  • Experience in e-commerce, Marketing, Sales or any related experience for consumer-facing digital products in the Growth field
  • A customer-first mindset, always looking for ways to improve the customer experience by conducing regular customer research
  • The ability to thrive in fast-paced environments, collaborating cross-functionally and motivate your team toward shared goals
  • Data driven mindset with hands-on experience using insights, analytics & experimentation to optimize and inform strategy
  • Excellent communication and stakeholder management skills, with strong English & German proficiency

Nice to have:

  • Proficent in using AI and no-code tools to create simple internal apps and prototypes to test value
  • Curiosity: Continuously experimenting with AI tooling to optimize day-to-day PM work
What we offer:
  • You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
  • With your work, you accelerate the 'energy transition' and hence have a direct impact on our climate
  • Work with and learn from other super-smart colleagues
  • You will enjoy direct contact with core decision-makers
  • You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups
  • You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
  • Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
  • Benefits and discounts are yours with Futurebens
  • Whether city bike or e-bike - be flexible with our job bike leasing and do something good for the environment at the same time

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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