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As the Product Manager for Consultations, you own a strategically significant domain for Phorest and for our customers. As a central element of our offering for the MedSpa space, this team takes responsibility for clinical records and documentation with some examples including Consultation Forms, Contraindications, Markups and Online Consultations. You are accountable for ensuring the Consultations stream delivers measurable impact for both Phorest and our customers — driving acquisition, engagement, retention and growth across all regions.
Job Responsibility:
Own your product area end-to-end
Follow through on every commitment
Make clear trade-offs, manage scope creep, and focus delivery on the highest-value outcomes
Communicate progress, risks and outcomes proactively
Understand and manage dependencies with other teams
Track and report on performance metrics for your area
Speak to customers weekly
Translate insights into clear problem statements and validated opportunities
Partner with design and engineering to explore solutions
Always tie work to measurable outcomes
Act as the central communicator within your squad
Collaborate closely with design and engineering as a peer
Build trusted relationships with regional teams
Communicate updates through clear documentation
Ensure cross-functional teams have context they need
Write clear user stories
Maintain a tidy backlog and ensure priorities are aligned
Ensure roadmap items have clear success measures
Follow through after release
Maintain up-to-date roadmaps, status updates and documentation
Participate in weekly customer calls
Manage time effectively
Escalate risks after making every effort to resolve them
Requirements:
3+ years of Product Management experience
Experience setting and tracking key metrics/outcomes for commercial success
Strong analytical skills with ability to distill complex information into clear, actionable insights
Technical Competencies: Familiarity with tools like Jira and Looker
Understanding of agile methodologies and product development frameworks
Data analysis and usage optimization expertise
Nice to have:
Experience in hair and beauty industry, consumer products or mobile products
Prior supplier/vendor selection and relationship management experience
What we offer:
Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme
Tax saver transport tickets
2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
Enhanced Maternity and Paternity Benefits
Learning environment and extensive development opportunities