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This pivotal role supports Spring by Citi, our payment acceptance solution. As a Commercial Product Manager, you'll develop and execute commercial strategies and product plans to drive market penetration, revenue growth, and competitive advantage. Working closely with global sales teams and Product Management, you'll ensure product offerings are optimized for commercial impact throughout their lifecycle. Your objective is to accelerate commercialization, expand market share, and solidify our competitive position across EU and UK clusters, while supporting global initiatives.
Job Responsibility:
Commercial Strategy & Sales Partnership: Collaborate with sales and cross-functional teams to drive successful product launches and commercialization, ensuring market readiness and sales enablement
Go-to-Market Contribution: Support strategic roadmap development, go-to-market launches, and commercial marketing to maximize revenue and market adoption
Client & Sales Engagement: Act as a commercial subject matter expert, partnering with sales to present solutions, articulate value propositions, and support deal closure
Commercial Performance: Monitor core product performance, focusing on client acquisition, revenue growth, and optimizing client experience. Prioritize features driving commercial impact
Pricing & Revenue Optimization: Develop and implement pricing strategies, analyze market dynamics, and optimize profitability. Support sales in commercial negotiations
Partner Development: Cultivate commercial relationships with external partners and schemes to identify new market opportunities and expand channels
Market Share & Positioning: Execute commercial strategies for value propositions, market positioning, segmentation, pricing, targeting, and channel partnerships to expand market share and achieve preferred partner status
Regional & Global Strategy: Implement regional and global commercial strategies, coordinating with sales, product, and operations to penetrate new markets and expand relationships
Market Intelligence & Innovation: Conduct commercial analysis of client needs and competitors to inform a market-driven product innovation roadmap, delivering advanced solutions
Commercial Lifecycle Management: Manage aspects of the product commercial lifecycle, focusing on market demands, sales enablement, and competitive advantage
Achieve Commercial Targets: Accountable for achieving client acquisition targets, driving financial performance, maximizing revenue, and optimizing commercial expenses. Identify and address market opportunities and gaps
Go-to-Market Planning: Develop comprehensive go-to-market business plans, ensuring alignment with sales and client-facing teams to foster profitable client relationships
Strategic Alliances Support: Support commercial innovation through strategic partnerships, developing new products, and managing relationships to maximize sales potential. Negotiate commercial agreements
Risk Management: Assess commercial risks, safeguarding Citi's reputation by ensuring compliance with regulations, adhering to Policy, and applying sound ethical judgment
Requirements:
Demonstrable commercial product management experience in finance (Payments or Card Acquiring preferred)
Proven commercial acumen: strong understanding of sales cycles, revenue drivers, market dynamics, and profitability
Ability to partner with sales to drive product adoption, achieve revenue targets, and win business
Experience in developing and executing go-to-market strategies, commercialization, and sales enablement
Strong negotiation and influencing skills, client-facing experience
Broad functional experience in market analysis, business development, product commercialization, and sales support
Ability to work under pressure, manage deadlines, and adjust priorities quickly
Clear and concise written and verbal communication, especially for commercial strategies and value propositions
Analytical, problem-solving, and decision-making skills with a commercial lens
Team-oriented approach in a commercially focused environment
Bachelor’s degree/equivalent experience in Business Administration, Finance, Marketing, or related commercial discipline. Master’s degree preferred
What we offer:
Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
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