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We are searching for an accomplished and strategic Product Manager or Senior Product Manager to work with our claims technical team and our telecommunications team to transform and enrich our claims phone systems. The ideal candidate would have experience in working with advanced contact centers and claims platforms. In this role, you will partner with engineering, data science, claims, telecom and our partner vendors to more deeply integrate and transform the way our customers interact with us. We expect this role to bridge the gap between our operational users and our technical partners, to write effective and accurate requirements and create a vision for the future of communication.
Job Responsibility:
Lead cross-functional teams to design, develop, and launch telecommunication applications and solutions
Translate strategic business objectives into actionable product requirements and roadmaps
Identify and champion opportunities to implement intelligent automation, AI and workflow optimization
Establish and monitor key success metrics, such as handling time, call rates, call types, task completion rates
Collaborate closely with engineering and machine learning teams to refine requirements to drive business outcomes
Requirements:
Bachelor’s degree
Minimum 5 years of experience in Product Management, with a strong track record in developing and scaling solutions for business problems
Demonstrated success in building consumer-facing web and mobile applications, with a customer-centric and ownership mindset
Experience managing the product lifecycle from ideation through delivery and scaling
Expertise in using quantitative and qualitative data to inform product decisions and drive innovation
Exceptional communication and influencing skills, with comfort engaging senior business and technology stakeholders
Nice to have:
MBA or equivalent experience
Extensive experience in architecting and launching contact center migrations or contact center optimization
Claims Experience as an adjuster or in the product space
Proven ability to lead large-scale, cross-functional initiatives
What we offer:
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year