Product Manager, Change Lead, Citi

Citi

Location:
United Kingdom, London

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior-level position accountable for leading and orchestrating accelerated major change programs, particularly focusing on Citi Velocity products and Citi Direct. This includes critical aspects such as data migration, technical integration, rigorous testing, and seamless client adoption of new or modernized applications. The role acts as a key liaison between technology, partner product, operations, and client-facing teams to ensure seamless technical execution, data integrity, and successful integration of strategic application changes.

Job Responsibility:

Lead and product manage major programs (strategic application changes, upgrades, migrations) from inception through to successful client adoption
Develop and execute comprehensive product roadmaps
Oversee all technical phases (architecture, data migration, integration, robust testing, cutover, rollbacks)
Partner closely with Product Partners and Development Teams to define DCP product roadmap, deliverables, and technical timelines
Proactively identify, assess, and mitigate execution risks and issues
Ensure compliance with internal policies, regulatory requirements, and industry best practices
Establish and maintain strong working relationships with internal stakeholders and external clients
Define, track, and report on key performance indicators (OKR's)
Implement effective feedback loops to continuously improve change management processes

Requirements:

Significant relevant experience in Product Design/Management and Investor Services
Experience in Data, Digital and Innovation
Demonstrated experience in a client-facing role, managing client expectations and facilitating adoption of new systems or processes
Proven ability to manage complex interdependencies between product development and project delivery
Exceptional leadership presence with a proven ability to influence, motivate, and align diverse, cross-functional stakeholders
Ability to operate at both strategic and tactical levels
Excellent verbal, written, and interpersonal communication skills
Strong analytical and problem-solving abilities
Bachelor's/University degree, master's degree preferred

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
Discretional annual performance related bonus
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources
Hybrid working model (up to 2 days working at home per week)

Additional Information:

Job Posted:
September 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Product Manager, Change Lead