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The Product Manager plays a major role in supporting the Contracting team in relationship management with hotel partners by optimizing rates and availability through targeted actions, as directed by Line Managers. To be responsible for either a single destination or a larger geographical area. The area may be changed based on the business's needs.
Job Responsibility:
Build and maintain strong, direct relationships with chain partners
Manage contractual allocations, last-minute availability, and overall portfolio occupancy to ensure optimal performance
Collaborate with hotels and the Key Account Manager on promotions and special offers
Review and negotiate availability, rates and inventory
Evaluate production data and implement appropriate follow-up actions
Train hotel partners on supplier interfaces and support the adoption of system features
Perform tasks related to competitiveness reporting and regular price comparisons to ensure the best available rates
Support the setup and activation of BAR contracts, working closely with relevant internal teams
Assess, investigate, and recover 3P bookings to DC in line with departmental guidelines
Requirements:
Fluent in English, Spanish and Portuguese
Commercial awareness in the travel industry
Good Microsoft Office knowledge, especially Excel and Outlook
Personal effectiveness with strong communication and influencing skills
Comfortable using phone to negotiate with suppliers
Experience in working in a fast-paced and multi-cultural environment
Proactive, with the ability to offer solutions to issues encountered
Personable with lots of enthusiasm and a “can-do” attitude
Team player
Self- starter
Ability to use multiple systems
Ability to work independently as well as part of the team
Ability to prioritize
Organized with impeccable attention to detail
Ability to build effective working relations both internally and externally