Product Manager, Care and Retail Experience Job at T-Mobile (Bellevue)

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Ownership Experience Manager – Customer Community & Loyalty

At Lotus, ownership doesn't end when a customer receives the keys—it begins. We'...

Location

United Kingdom , Coventry

Salary:

Not provided

Lotus UK Manufacturing

Expiration Date

Until further notice

Requirements

Significant experience in customer experience, community management, customer loyalty, CRM or brand advocacy within automotive, luxury, premium consumer or technology brands
Demonstrated experience building engaged customer communities across digital and physical channels
Strong understanding of customer lifecycle management, advocacy programmes and loyalty strategies
Experience using social listening platforms and translating customer insights into business improvements
Excellent stakeholder management skills with the ability to influence cross-functional teams
Strong communication, presentation and relationship-building skills
Commercial mindset with the ability to balance customer satisfaction and business objectives
Passion for premium brands and creating exceptional customer experiences
Candidates must be eligible to work in the UK without VISA sponsorship

Job Responsibility

Design and deliver a premium ownership experience strategy that increases customer satisfaction, retention and brand advocacy across Lifestyle and Sports Cars
Develop and manage owner engagement programmes, including exclusive events, driving experiences, product previews and regional community initiatives across European markets
Create scalable owner communications with CRM that keep customers informed, engaged and excited throughout their ownership lifecycle
Coordinate and communicate software update rollouts, ensuring customers receive clear, timely and engaging communications
Build and nurture the Lotus owner community across digital and physical touchpoints, including the Lotus App, Owner Forums and community events
Develop customer advocacy programmes that identify and engage brand ambassadors, influential owners, advocates and detractors to encourage user-generated content, referrals and commissioned brand content globally, with regional adaptation
Establish loyalty and rewards programmes that recognise customer engagement, referrals and long-term ownership (e.g. referral and test-drive advocacy programmes)
Lead initiatives that transform negative customer experiences into positive brand moments, strengthening trust and long-term loyalty
Actively monitor and respond to negative comments, customer concerns and service-related discussions in a timely and professional manner
Drive proactive engagement across social media, online forums and key community platforms, moving beyond reactive moderation to meaningful relationship building

What we offer

25 days’ holiday plus bank holidays
Pension scheme access
Annual bonus - non contractual
Private Healthcare
Access to the Employee Car Ownership Scheme
Group income protection based on length of service
Family Friendly policies
Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT

Fulltime

Sr System Experience Manager

This role ensures the effective management and enhancement of a critical frontli...

Location

United States , Bellevue;Overland Park;Frisco

Salary:

88800.00 - 160200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
3-5 years of wireless experience, within or supporting Care or Retail
2-4 years of analysis or systems production support, including Problem Management
1-2 years of people leadership or business process management
Microsoft Office Proficient in Excel, Word, PowerPoint, Visio
Software Development Life Cycle (SDLC) Competence with multiple software development lifecycles, i.e. RUP, SCRUM, Waterfall
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Manage the frontline system experience throughout project and production lifecycles to ensure effective implementation and ongoing support
Lead cross-functional teams to resolve complex system issues impacting multiple business lines and applications
Communicate progress, disruptions, and issue summaries to leadership and stakeholders to maintain alignment with strategy
Drive initiatives to improve system functionality, user experience, and customer satisfaction through strategic enhancements
Evaluate and contribute to the design of strategic solutions and architectural direction to support system improvements
Create, review, and approve technical documentation including process documents, impact assessments, and support procedures
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual bonus or periodic sales incentive or bonus
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care

Fulltime

Customer Experience Manager

At this organisation, they pride ourselves on thier unwavering commitment to qua...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in premium or luxury retail and eCommerce customer service
Comfortable working autonomously, with a high level of ownership and accountability
Previous experience managing a customer service team, with a vision for scaling the function
Confident in delivering highly personalised service to VIP clients
Background in luxury personal shopping or VIP sales is a plus
Exceptionally organised, detail-focused, and calm under pressure
A natural communicator with excellent written and verbal skills, sensitive to brand tone
Professional, personable, and service-driven, with a genuine passion for fashion and craftsmanship

Job Responsibility

Deliver exceptional customer service to a global clientele across email, phone, and digital platforms
Manage all customer inquiries, orders, aftersales support, and issue resolutions with professionalism and care
Provide confident product knowledge and styling guidance to support sales and boost client confidence
Build and maintain long-term client relationships, ensuring a considered experience from start to finish
Serve as a trusted contact throughout the eCommerce conversion funnel, facilitating informed decision-making
Ensure all communications resonate with our brand values and commitment to excellence
Collaborate with eCommerce, Retail, and other teams to create a unified customer experience
Proactively manage ongoing inquiries and orders, tracking them effectively
Share insights on customer service performance in weekly meetings and prepare structured monthly reports
Lay the groundwork for future growth of the Customer Service department, establishing processes and best practices

Fulltime

Technical Product Manager

This role is essential for managing technical products that meet specific busine...

Location

United States , Frisco; Atlanta; Bothell

Salary:

103400.00 - 186400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience
3+ years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/ application/product environment
5+ years of relevant Product Management experience in an agile software product development environment
Agile Methodologies: Proven success in delivering software with Agile Scrum methodologies and other commonly used tools
Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Agile Project Management: Experience with Agile backlog/project management tools
Collaboration: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
Project Management: Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role
Communication: Proven track record to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence

Job Responsibility

Own roadmap priorities, features, backlog items, and product/service configuration workflows for assigned catalog platform capabilities, ensuring alignment with business and technical goals across care, retail, self-service, B2B, consumer, go-to-market, and supply chain channels
Conduct market, customer, partner, and product research to find opportunities to inform and advise decisions based on data analysis and customer feedback
Translate product strategy into detailed features, user stories, acceptance criteria, and backlog priorities that Agile development teams can implement
Partner with engineering, architecture, business, go-to-market, consumer, B2B, supply chain, retail, care, and self-service partners to clarify requirements, handle dependencies, coordinate releases, and drive timely product delivery
Support modernization efforts that improve product configuration, testing, validation, launch readiness, service operations, and delivery efficiency through scalable processes and automation
Supervise product performance and quality in production, addressing defects and driving continuous improvement
Use product metrics, internal targets, delivery outcomes, and customer impact to evaluate success and find opportunities for efficiency gains, faster time to market, and improved customer experiences
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Product Manager

Product Manager - Job Type: Full Time - Location: Cairo, Egypt - Category: Marke...

Location

Egypt , Cairo

Salary:

Not provided

Anasia Egypt for Trading

Expiration Date

Until further notice

Requirements

Bachelor's degree in Marketing, Business Administration or a relevant field
5–7 years of experience in product management, preferably in Appliances, Electronics
Strong analytical skills in market sizing, pricing, portfolio analysis, and competitor benchmarking
Proven experience in managing NPD lifecycles and category roadmaps
Strong communication, presentation, and cross-functional leadership abilities
Proficiency in Microsoft Office, data analysis tools, and research platforms (Power BI is a plus)
Solid understanding of consumer insights, demand forecasting, and product positioning
Ability to manage multiple projects under tight deadlines
Strong commercial acumen and financial understanding (SKU P&L, cost buildup, margins)

Job Responsibility

Conduct deep-dive analysis on category performance, including market size, trends, CAGR, and growth drivers
Evaluate competitor activities, pricing structures, and assortment strategies to identify market opportunities
Build actionable insights to drive category diversification and growth beyond market rates
Identify white-space categories and new revenue opportunities
Develop category scorecards to track core KPIs (CAGR, price index, competitiveness score, etc.)
Manage the full NPD funnel, from concept testing to pilot launches and full commercial rollout
Conduct consumer insight research and lead concept validation with target user segments
Work with R&D, supply chain, and factories to ensure feasibility, cost modeling, and technical fit
Develop and execute launch playbooks covering demand forecasting, pricing, channel strategy, and marketing assets
Monitor post-launch KPIs (pilot ROI, repeat purchase %, launch execution score)

Fulltime

Customer Experience Manager

The Customer Experience Manager (CEM) - TFB Operations plays an integral role in...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

67400.00 - 121600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
2-4 years Wireless experience
previous experience working within or supporting Retail or Care channels
2-4 years Project or program management experience
Customer Service or Sales Support
Process Management
Project Management
Team Leadership
Microsoft Office
Change Management

Job Responsibility

Develops and owns execution plans for major business initiatives impacting front-line customer experience to ensure readiness and alignment
Accountable for completion of all of the actions prior to launch, support during launch, and follow up actions post launch for the major business initiatives they own
Collaborates with marketing, product development, and other departments to influence project requirements and solutions benefiting customers and front-line staff
Has ownership of the requirements on behalf of all customer facing channels for all project activities including
concept, assessment, requirements drafting, design, development, communication, and implementation
Leads and owns all execution trade off decisions
Ensures that cross functional teams have identified detailed scenarios and use cases, all corresponding risks have been identified and evaluated and solutions are properly selected
Leads cross functional teams ensuring that clear understanding of the key customer and frontline experience issues exists and that the solutions being implemented by active projects are aligned to the key drivers of the customer experience
Is responsible to foster relationships to provide awareness of channel and customer needs with key organizations outside of the Sales or Care channels including but not limited to: Marketing, Product Development, PMO, EPMO, Learning & Development, Corp Communications, Marketing, Finance, IT
Serves in a consulting or subject matter expert capacity on enterprise-wide project teams to ensure enterprise-wide integration of reengineering efforts accomplish project activities and objectives

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
annual bonus or periodic sales incentive or bonus
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan

Fulltime

Retail and forecourt assistant

Join our team for this new location, and become part of Supermac’s and the Plaza...

Location

Ireland , Ennis

Salary:

Not provided

Supermacs

Expiration Date

Until further notice

Requirements

Due to the sale of alcohol, candidates must be over 18
Previous experience is preferred
The ability to follow instructions – learn new skills
A friendly, professional manner
Demonstrates: Strong people skills
Above-average listening skills, organization, and planning skills
Excellent interpersonal skills
Attention to detail
Good work ethic
Good attitude towards customers and fellow workers

Job Responsibility

To serve customers in a friendly and efficient manner, providing an exceptional standard of customer care
To communicate with the customers in an effective and welcoming manner
To deal with customer complaints professionally and pleasant,y and refer to the store manager where appropriate
To accurately compute sales prices, total purchases, and receive & process appropriate payment from the customers in line with the cash register and/or cash handling policy
To follow company policies and procedures
Assist customers in bagging purchases
Maintain knowledge of current in-store sales and promotions
Answer customer queries about the store and its merchandise
Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits in line with the cash handling policy
Clean shelves & counters and sweep floors internally and externally,y ensuring the store is tidy and free from clutter at all times

Fulltime

Senior Manager, Product Marketing - Channel Enablement

The Senior Manager, Product Marketing & Channel Enablement is a strategic leader...

Location

United States , Bellevue; Overland Park

Salary:

131800.00 - 237700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
Acceptable areas of study include Marketing, Business, Communications, Computer Science or related field (Preferred)
10 years marketing & sales and/or relevant experience
7+ years of cross functional leadership experience and experience facilitating and leading strategic planning efforts and driving alignment across an organization
2+ years supervisory and/or leadership experience (Preferred)
Experience with strategic business planning processes in large organizations
ability to lead, facilitate and advise cross functional leaders aligning them to a common purpose
Experience managing, mentoring, motivating and growing a mature and goal-driven functional team
must have strong history of developing people, both technically and individually.
Experience partnering with internal stakeholders (including senior Management)

Job Responsibility

Develop scalable growth enablement frameworks that can be applied across multiple products.
Translate product strategy, growth initiatives, & messaging into prioritized, executable cross-channel plans.
Enable readiness across all customer touchpoints - Retail, Care, Digital Commerce, & Marketing teams through: In-store training and enablement
Rep compensation alignment
Digital and physical merchandising optimization
Digital flow enhancements
Integrated marketing campaigns (CRM, Social, Media, OOH, Base marketing)
Drive disciplined execution with clear performance measurement, feedback loop, speed to market, and quality standards.
Serve as a connective link between Product Owners and Channel Leaders – deeply understanding product growth objectives and advise on optimal channel strategies.
Identify common growth levers across a diverse product portfolio to build reusable execution playbooks.

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits

Fulltime

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Product Manager, Care and Retail Experience

Job Description

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