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U.S. Bank is seeking an experienced product manager to manage credit and debit card product content for our digital experiences. The team creates and manages industry leading rewards and benefits capabilities and experiences for our bank brand, white-label and co-brand card businesses. This role is critical to helping customers to take full advantage of their credit card rewards and benefits.
Job Responsibility:
Identify, analyze, and interpret business data using various kinds of techniques to meet business needs and requirements
Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter, and roadmap
Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and breaks down work into actionable steps to facilitate product discovery, design, development, and delivery
Manage the end-to-end product lifecycle and drives the product roadmap leveraging OKRs (Objectives and Key Results)
Create the product in conjunction with agile, experience design, technology, and risk partners to achieve business and customer outcomes
Manage credit and debit card product content for our digital experiences
Drive our content management strategy and practices forward with a high degree of initiative, ownership, customer centricity and flawless execution
Requirements:
Product Management experience
Experience with content management and/or content repositories
Experience with marketing/content management
Understand the debit and credit card businesses
High degree of initiative and proven ability to deliver results
Solid project management skills including ability to manage multiple priorities at once
Strong attention to detail
Highly collaborative work style: demonstrated ability to build relationships and work effectively with internal and external partners
Ability to adapt in a changing environment
Expertise with digital channels, managing the end-to-end customer journey and delivering personalized content across experiences
Solid analytical and research skills, with the ability to leverage insights to draw sound conclusions and recommendations
Demonstrated ability to present ideas with clean, concise written and verbal communication skills
Nice to have:
product strategy, vision and planning, adoption, customer experience research, insight and execution, agile ways of working, performance measurement and optimization, customer centricity
What we offer:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law