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The Product manager plays a major role in supporting the Contracting team in relationship management with hotel partners by optimizing rates and availability through targeted actions, as directed by Line Managers. To be responsible for either a single destination or a larger geographical area. The area may be changed based on the business's needs. To build and maintain key relationships within the department, as well as inter-company.
Job Responsibility:
Build and maintain direct relationships with hotel partner
Responsible for maintaining contractual hotel allocations, last-minute availability, and overall portfolio availability
Work with Hotels and Contracting Manager on special offers and promotions
Review, accept or negotiate against stop sales
Evaluate production and determine follow-up action
Educate hotel partners on supplier interface and implement training and usage
Undertaking tasks related to the competitiveness report
Undertake regular price comparisons for a given destination always to ensure we have the best rates
Assist with mapping and setting live of BAR contracts. Liaising with relevant teams to see the task through to the end
Analyse, investigate, and implement recovery of 3P bookings to DC according to departmental parameters
Trading & Market Analysis
Undertaking tasks in relation to the control of hotel availability and price competitiveness
Analyse and maximize availability and exposure in hotels where we have signed Marketing Fee and Overrides, and monitor actual situation to reach targets
Analyse Fair periods to maximize availability and pricing
Analysis of key reports and statistics, along with other ad-hoc reports, to help drive revenue
General Support
Dealing with supplier queries
Inter-departmental communication including accounts, reservations and customer care department, content, etc
Input extra availability into the system
Informing Contracts Managers of new leads and opportunities
Assisting Contracts Manager with urgent tasks whilst they are on business trips
Assist with loading of contracts in key destinations in exceptional circumstances
Requirements:
Fluent in English and Portuguese
Commercial awareness in the travel industry
Good Microsoft Office knowledge, especially Excel and Outlook
Personal effectiveness with strong communication and influencing skills
Comfortable using phone to negotiate with suppliers
Experience in working in fast paced and multi-cultural environment
Proactive, with ability to offer solutions to issues encountered
Personable with lots of enthusiasm and a “can do” attitude
Team player
Self- starter
Ability to use multiple systems
Ability to negotiate
Ability to work independently as well as part of the team
Ability to prioritise
Organised with impeccable attention to detail
Numerically astute
Ability to build effective working relations both internally and external