Product Manager, AI Quality

• Evaluate LLM models
• Define the roadmap for growing Glean’s LLM portfolio
• Manage relationships with inference and model providers
• Determine product strategy for allowing customers to experiment with different LLMs
• Own projections of LLM usage, cost, and capacity planning
• Drive customer enablement and their upgrade adoption journey for the latest LLMs and LLM-native capabilities
• Spend time with customers to deeply understand their knowledge needs
• Develop key parts of our product roadmap, marrying customers’ needs with our product vision
• Empower your team by giving context, setting direction, and building alignment
• Drive customer-focused decisions, clear prioritization, and efficient execution
• Coordinate cross-functionally with leadership, go-to-market teams, and other key stakeholders across the company
• Build processes that will scale as our team and company go through rapid growth

• 4+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning AI/ML Ops and external-facing platform capabilities
• Strong technical background and experience with both UX and API driven products and 3rd party product partnerships
• Excellent written and verbal communicator
• Proven track record of taking ownership, taking initiative, and delivering results
• Collaborate effectively with cross-functional partners
• Learning and growth mindset
• Mission-first and understand that your success is measured by your product and team’s success
• Early adopter in building with or adopting AI for your own product craft and excited about helping customers accelerate their own AI adoption journey

Having built or worked with LLMs for at-scale products is a major plus

• Medical, Vision, and Dental coverage
• Generous time-off policy
• Opportunity to contribute to your 401k plan
• Home office improvement stipend
• Annual education and wellness stipends
• Vibrant company culture through regular events
• Healthy lunches daily