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Role Summary: The Product Manager, AI OCR & IDP owns the complete lifecycle of Helpware’s short-cycle document-processing engagements – from bidding and SOW closure through OCR/IDP configuration, development oversight, and final delivery of work product. This is a player-coach role: a single accountable owner who moves each opportunity from open job posting to delivered, billable output within tight 90-day windows, while protecting margin and quality at every step. Success is measured by speed, win rate, accuracy, and repeatable throughput across a high volume of concurrent micro-projects.
Job Responsibility
Bid Management & Commercial Ownership
SOW & Contract Execution
OCR/IDP Configuration & Development Oversight
Delivery & Program Execution
Management of Client and Internal Audit Adherence
Continuous Improvement & Account Growth
Requirements
5–8+ years in BPO/professional-services delivery, solutions consulting, or program management – ideally including document processing, IDP, OCR, or RPA/automation
Demonstrated ownership of commercial deals: scoping, estimating, pricing, and SOW negotiation
Technical fluency sufficient to configure and QA an OCR/IDP platform and direct developers – must speak the language (APIs, JSON, extraction models, accuracy metrics) without needing to code
Strong project-management discipline
proven ability to run many small, concurrent projects at high velocity
Excellent client-facing communication and negotiation skills
Ability to self-manage with appropriate communications and escalations points
while ensuring seamless teammate collaboration
Nice to have
Hands-on experience with IDP/OCR platforms (e.g., ABBYY, Hyperscience, Rossum, Google Document AI, AWS Textract, Azure Form Recognizer)
PMP, Agile, Lean Six Sigma certification, or PDMA
Prior experience managing technical products within a services based industry