Product Manager - AI Agents

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. We are building products at Assembled that our customers absolutely love that are helping a ton of real people around the globe get better customer support. Our AI Agents are solving cases across channels. We are looking for another product manager to join our team and help us continue to delight and grow in this fast- moving and highly competitive AI for Support space. Product Management at Assembled is responsible for articulating the most important problems to solve in a way that will delight customers and grow the business. To do this, you should expect to partner closely with support teams at the world's best brands (of all sizes) and regularly meet with prospects to paint the vision and learn about their problems and what resonates. PMs here also grease the works across the company to make everything go smoother, from understanding impact to enabling teams to evangelizing new ways to leverage AI to shouting out wins. In this role, you bring strategy to life and drive innovation at the intersection of what's possible with rapidly evolving models, rich data, strong user experience. And, you'll work with a small team of phenomenal PMs from diverse and impressive backgrounds who are all innovating in how to build products in the age of AI.