Product Manager - Account, Loyalty & Booking Job at 360 Resourcing Solutions (Chester)

Product Manager - Account, Loyalty & Booking

Build the Future of Guest Experiences. Forge Holiday Group (Sykes Holiday Cottag...

Location

United Kingdom , Chester

Salary:

55000.00 - 70000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven Product Manager with deep experience in discovery, prioritisation, delivery, and stakeholder management
Commercially confident, data-driven, and outcome-focused
Strong communicator who can influence technical and commercial teams alike
Experienced in managing complex, multi-touchpoint customer journeys
Curious, energetic, and able to thrive in a fast-paced environment
In-depth understanding of B2C customer behaviour and trends

Job Responsibility

Own the vision, strategy, and roadmap for guest accounts, loyalty features, and booking flows
Identify and prioritise key problems across sign-up, login, checkout, repeat booking, and loyalty journeys
Collaborate with UX, engineering, marketing, and data teams to deliver high-performing, intuitive experiences
Lead experimentation through A/B testing and data-driven optimisations to improve engagement and bookings
Partner with marketing and CRM teams to evolve loyalty, referral, and reactivation features
Analyse guest behaviour and funnel performance to define actionable insights and improvements
Ensure trust, clarity, accessibility, and consistency across all guest touchpoints
Balance commercial goals with guest experience, turning complex challenges into simple, effective solutions

What we offer

Annual bonus scheme linked to company performance
33 days’ holiday (including bank holidays), plus up to 5 extra with long service
Birthday day off + 2 volunteering days per year
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
Discounts on stays with our brands + wellbeing offers
Health cash plan & life assurance
Training & development opportunities
24/7 mental health support
On-site gym and parking at Chester HQ (near train station)
Employee savings scheme + long service awards

Fulltime

Account Director, National Sales

Manages and/or provides dedicated account management support to a complex portfo...

Location

India , Mumbai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum of 8 years of relevant sales and marketing experience
Relevant university or college qualification or degree
Total Account Management experience
Hospitality sales experience
English language, written and spoken
Local language, written and spoken

Job Responsibility

Develops and implements the overall account strategy for assigned accounts
Retains, expands and grows account revenue of assigned accounts
Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business
Maintains current business accounts for new business within accounts
Identifies and aggressively solicits new accounts
Qualify potential accounts and re-qualifies existing accounts with accuracy
Articulates the financial benefits of a proposal as it pertains to the customer’s business objectives
Collects and analyzes key information about the customer’s business and/or operation
Counsels internal stakeholders on optimal negotiating stance
Demonstrates benefits of total account management and team-based sales

Fulltime

Sales Manager, National Sales

Manages and/or provides dedicated account management support to a complex portfo...

Location

India , Gurgaon

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum of 8 years of relevant sales and marketing experience
Relevant university or college qualification or degree
Total Account Management experience
Hospitality sales experience
English language, written and spoken
Local language, written and spoken

Job Responsibility

Develops and implements the overall account strategy for assigned accounts
Retains, expands and grows account revenue of assigned accounts
Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business
Maintains current business accounts for new business within accounts
Identifies and aggressively solicits new accounts
Qualifies potential accounts and re-qualifies existing accounts with accuracy
Collects and analyzes key information about the customer’s business and/or operation
Counsels internal stakeholders on optimal negotiating stance
Demonstrates benefits of total account management and team-based sales
Develops opportunity sales plan with actionable steps to attain revenue goals

Fulltime

Mid-Market Relationship Manager

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turn...

Location

United States , San Francisco

Salary:

226000.00 - 347440.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion
3+ years selling SaaS solutions, ideally in complex, high-velocity environments
Proven success navigating procurement processes and influencing enterprise-level decision-makers
Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value
A track record of consistent overachievement
exceeding quota, driving revenue growth and complex renewals

Job Responsibility

Own and grow a portfolio of Intercom’s mid market customers
driving measurable revenue expansion, retention, and long-term loyalty
Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Intercom’s platform directly to business impact
Design and execute territory strategies that go beyond maintenance
targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans
Partner cross-functionally with Marketing, Product, and Customer Success
translating real customer needs into product innovation and GTM alignment
Analyze and communicate performance metrics that show the story behind growth
retention, adoption, and platform expansion
Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Relationship Manager, MidMarket

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turn...

Location

United States , Chicago

Salary:

203400.00 - 312610.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion
3+ years selling SaaS solutions, ideally in complex, high-velocity environments
Proven success navigating procurement processes and influencing enterprise-level decision-makers
Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value
A track record of consistent overachievement
exceeding quota, driving revenue growth and complex renewals

Job Responsibility

Own and grow a portfolio of Intercom’s mid market customers
driving measurable revenue expansion, retention, and long-term loyalty
Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Intercom’s platform directly to business impact
Design and execute territory strategies that go beyond maintenance
targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans
Partner cross-functionally with Marketing, Product, and Customer Success
translating real customer needs into product innovation and GTM alignment
Analyze and communicate performance metrics that show the story behind growth
retention, adoption, and platform expansion
Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

New

Client Management Officer

GNB (Global Network Banking) serves a select number of world leading corporation...

Location

Jordan , Amman

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5 to 10 years of work experience in banking or financial services with client management and/or sales responsibilities
Knowledge of banking products
Strong knowledge of financial statement analysis and financial mathematics
Professional degree in Business Administration, Finance or Economics or equivalent work experience
Master's degree in finance or business administration is a plus

Job Responsibility

Partner with Parent Account Management (PAM) teams, Risk, service organization, product and sales teams to achieve the best solutions for portfolio of clients
Prospect new Subsidiary Account Management (SAM) clients and acquire new business from these clients building up local/regional relationships
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
Improve knowledge of Clients' needs from information sharing, and regular client calling program
Recommend solutions to address clients' needs, such as financing, streamlining of cash management operations, foreign currency solutions, trade finance, trade services, etc.
Enhance collaboration across product and customer groups
Partner with product specialists to drive overall client satisfaction, build client loyalty, and respond to client escalation issues
Understand the dynamics of the local financial markets, banking industry and regulatory environment
Know competition and be able to provide critical input to win transactions
Manage client's expectations and effectively engage in difficult discussions with clients

Fulltime

Customer Success Manager (Mid Market)

The Customer Success Manager (Mid-Market) is responsible for building effective ...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
IT experience/exposure is a plus
Prior experience as a Customer Success Manager preferred
Excellent verbal and written communications
Superior Customer Service skills

Job Responsibility

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

Fulltime

Client Partner Executive, Strategic - Transportation

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees ...

Location

United States , Memphis

Salary:

187000.00 - 337300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Bachelor's Degree (Preferred)
4-7 years Business Sales Experience - An established record of sales opportunity wins within the recent Fortune 500 Transportation segment. (Required)
2-4 years Prior experience leading implementations of technology projects in the transportation vertical, either as a vendor or as an enterprise user. (Required)
4-7 years Prior wireless experience (Required)
Business Planning Demonstration of their contribution in account planning and execution of those plans efforts (Required)
Business Relationship Management Builds and maintains effective long-term relationships with a defined customer base to ensure a high level of satisfaction and increase revenues. Identifies, develops and typically closes new sales opportunities. (Required)
Business Acumen Understanding of business metrics, financial drivers, growth initiatives and challenges within specific verticals and industries. (Required)
Product Knowledge Serves as the primary interface for all products and services, and creates demand for the organization's products and services by raising their profile with customers. (Required)
Sales Growth Lead all daily customer interaction efforts intended to create new opportunities for sales and relationship growth within the team’s account deck. Meets or exceeds sales targets with assigned strategic accounts, selling solutions and services. (Required)

Job Responsibility

Build strong executive customer relationships and deliver high impact presentations with strong business objectives with KPIs to measure results
Devise creative and effective sales approaches, identify custom and industry leading solutions and proposals, negotiate and close complex contracts while representing a trendsetter in the wireless mobility space
Deliver technology that solves customer needs and enables digital transformation for assigned account
Anticipate risks with customer satisfaction, determines the root cause of the problems, removes the blockers, and establishes recovery action plan to improve customer's overall experience
Build trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy
Engages decision makers in the assigned accounts, as well as the influencers to map out multiple targeted relationships that will help you improve the client’s business with the appropriate offerings
Using your industry knowledge, you will be able to choose from T-Mobiles technology solutions that fit the business needs in your accounts
Drive the account planning, construct a strong forecast, and accurately impute it into our CRM
Understand each customer’s technology footprint and strategy, business drivers and landscape, and strategic growth plans
Originate plans to offer more targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Product Manager - Account, Loyalty & Booking

360 Resourcing Solutions

Location:
United Kingdom , Chester

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 04, 2026

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