Product Manager – Customer Data & CRM

At Booker, we’re committed to helping our customers succeed — and that starts with understanding them better. We’re building more trusted customer data and a modern CRM capability, and we’re looking for a Product Manager who can bring clarity, focus and delivery discipline to this high‑impact area. As the Product Manager for Customer Data & CRM, you’ll own the vision, roadmap and backlog for delivering trusted customer data and a new CRM capability that strengthens how Booker understands, engages and serves customers. A key part of this role is establishing a Single Customer View (SCV) by consolidating and enriching customer datasets through a partner‑led approach. You’ll also help select the right CRM partner and lead both MVP delivery and the longer‑term roadmap — ensuring the solution is adopted, embedded and delivering measurable value. You’ll work closely with business stakeholders, technology teams and external partners, always staying close to users and making evidence‑led decisions that prioritise the highest‑value improvements.