Job Description
The Product Management Manager, CIAM Authentication & Identity Platform Product Leadership will lead the strategy, roadmap, and execution oversight for Citizens' next-generation centralized customer identity and authentication platform. This leadership role will own the product vision for transforming fragmented authentication and identity verification capabilities into a unified, risk-based, intelligence-driven platform that improves customer trust, reduces friction, strengthens fraud defenses, and enables growth across digital and assisted channels. This leader will manage the Product Owner, CIAM Authentication & Identity Platform Delivery Lead, and provide executive direction across OTP consolidation, passwordless authentication, adaptive risk-based authentication, identity orchestration, and platform adoption. The role will ensure delivery teams are aligned to enterprise priorities, measurable business outcomes, and a scalable operating model that positions identity as both a security capability and a customer experience differentiator. The role requires strong product leadership, platform transformation experience, and the ability to influence across Security, Fraud, Digital, Technology, Operations, and business partners. This leader will translate identity strategy into funded roadmaps, governance, delivery priorities, and measurable outcomes tied to conversion, fraud loss reduction, reliability, operational efficiency, and customer satisfaction. This role reports to the Head of Digital Identity & Authentication.
