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The Product Lead (pre-booking experience) role will lead a product team to build and develop all customer journeys and capabilities from the inspiration and discovery stage, through to a booking being made, including the end-to-end selling journey. Reporting to the Head of Digital Experience, this role will have accountability for developing our pre-booking strategy and delivering a brilliant customer experience consistent with the broader British Airways Holidays strategy.
Job Responsibility:
Set the vision, strategy and goals for pre-booking, ensuring these are informed by business strategy, customer research and analytics
Lead a multi-disciplinary product team, including Associate Product Owners, a QA Engineer, Business Analysts and Tech Lead
Set the roadmap, ensuring solution design and decision making in your area is informed by business priorities, customer research / data and the efficient and effective use of technologies
Accountable for delivery within your area, including liaising with central Tech to ensure we have the right resourcing and solution design, and coaching the team to build iteratively using agile methodologies
Accountable for a high quality customer experience for pre-booking
Collaborate with key stakeholders including within BA Holidays, IAGL and OpCos to inform decision making and communicate transparently around product priorities and progress
Oversee the budget for your area, ensuring investment level is appropriate and spend is efficient and meets budgets
Manage the performance and ongoing optimisation of your live product, monitoring performance across customer, commercial, delivery and quality metrics
Requirements:
An experienced product and people leader with proven ability to lead agile product teams to meet business and product goals
Strong communicator able to build trusted relationships and influence across colleagues, peers, partners and suppliers
A strategic thinker, with a passion for building brilliant customer experiences
An understanding of where pre-booking fits in the broader strategy, using this to inform decision making
An agile mindset and comfort with ambiguity and change