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British Airways Logo British Airways · IT - Administration

Product Lead (Pre booking experience)

United Kingdom, Crawley · Job Posted January 29, 2026
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Job Description

The Product Lead (pre-booking experience) role will lead a product team to build and develop all customer journeys and capabilities from the inspiration and discovery stage, through to a booking being made, including the end-to-end selling journey. Reporting to the Head of Digital Experience, this role will have accountability for developing our pre-booking strategy and delivering a brilliant customer experience consistent with the broader British Airways Holidays strategy.

Job Responsibility

  • Set the vision, strategy and goals for pre-booking, ensuring these are informed by business strategy, customer research and analytics
  • Lead a multi-disciplinary product team, including Associate Product Owners, a QA Engineer, Business Analysts and Tech Lead
  • Set the roadmap, ensuring solution design and decision making in your area is informed by business priorities, customer research / data and the efficient and effective use of technologies
  • Accountable for delivery within your area, including liaising with central Tech to ensure we have the right resourcing and solution design, and coaching the team to build iteratively using agile methodologies
  • Accountable for a high quality customer experience for pre-booking
  • Collaborate with key stakeholders including within BA Holidays, IAGL and OpCos to inform decision making and communicate transparently around product priorities and progress
  • Oversee the budget for your area, ensuring investment level is appropriate and spend is efficient and meets budgets
  • Manage the performance and ongoing optimisation of your live product, monitoring performance across customer, commercial, delivery and quality metrics

Requirements

  • An experienced product and people leader with proven ability to lead agile product teams to meet business and product goals
  • Strong communicator able to build trusted relationships and influence across colleagues, peers, partners and suppliers
  • A strategic thinker, with a passion for building brilliant customer experiences
  • An understanding of where pre-booking fits in the broader strategy, using this to inform decision making
  • An agile mindset and comfort with ambiguity and change
  • Experience managing multi-million pound investment budgets

What we offer

  • 26 days holiday (rising to 30 with service) + bank holidays — option to buy/sell 5
  • Unlimited standby & premium standby fares for you and your nominees from day one
  • Holiday & flight discounts for you, friends & family from day one
  • Flexible working hours
  • Annual bonus
  • Pension (6% employer / 3% employee)
  • Private medical & dental with BUPA
  • Enhanced Primary & Co‑Parent Leave
  • Work up to 20 days per year in Europe
  • Cycle to Work scheme
  • Electric/ULEV car scheme
  • Ability to purchase Avios through salary at a discounted rate
  • Wellbeing and recognition programmes
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