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Cash App Logo Cash App · IT - Software Development

Product Lead, Disputes & Scams

United States, Bay Area · Job Posted January 26, 2026
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Job Description

As the Product Lead – Disputes & Scams, you’ll own one of the most critical trust-building experiences at Cash App: helping customers resolve transaction issues and protecting them from scams. You’ll lead cross-functional efforts to scale our disputes platform, expand coverage across all payment types, and improve transparency, fairness, and compliance. Your work will directly impact how millions of customers experience safety and resolution on Cash App. This is a rare opportunity to solve complex, high-scale problems at the intersection of product, risk, and regulatory compliance.

Job Responsibility

  • Collaborate across teams (engineering, design, analytics, and machine learning) to deliver customer-focused features that enhance trust and resolution outcomes
  • Define key metrics and work closely with analytics teams to interpret data, identify opportunities, and measure progress
  • Partner with compliance and legal teams to design solutions that meet regulatory requirements while enabling product growth
  • Establish scalable frameworks to unify dispute resolution processes across multiple payment products (e.g., Cash App Card, P2P, Afterpay)
  • Share responsibility for stakeholder alignment and cross-functional coordination to successfully deliver projects

Requirements

  • 8+ years of relevant experience in product management, risk management, or comparable roles (or equivalent work experience)
  • Proven experience building end-to-end solutions for ambiguous, cross-disciplinary problems
  • Familiarity with compliance and regulatory frameworks, especially for consumer-facing financial products
  • Ability to navigate complex datasets and collaborate with data and machine learning teams to define meaningful metrics and solutions
  • A collaborative approach to leadership, with the ability to influence and align cross-functional teams
  • Experience driving innovative, scalable solutions for risk challenges while improving operational processes
  • Exceptional communication skills, enabling you to present complex ideas clearly and persuasively to diverse audiences

What we offer

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
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