CrawlJobs Logo
Cash App Logo Cash App · IT - Software Development

Product Lead, Disputes & Scams

United States, Bay Area · Job Posted January 26, 2026
Apply Position
Job Link Share

Job Description

As the Product Lead – Disputes & Scams, you’ll own one of the most critical trust-building experiences at Cash App: helping customers resolve transaction issues and protecting them from scams. You’ll lead cross-functional efforts to scale our disputes platform, expand coverage across all payment types, and improve transparency, fairness, and compliance. Your work will directly impact how millions of customers experience safety and resolution on Cash App. This is a rare opportunity to solve complex, high-scale problems at the intersection of product, risk, and regulatory compliance.

Job Responsibility

  • Collaborate across teams (engineering, design, analytics, and machine learning) to deliver customer-focused features that enhance trust and resolution outcomes
  • Define key metrics and work closely with analytics teams to interpret data, identify opportunities, and measure progress
  • Partner with compliance and legal teams to design solutions that meet regulatory requirements while enabling product growth
  • Establish scalable frameworks to unify dispute resolution processes across multiple payment products (e.g., Cash App Card, P2P, Afterpay)
  • Share responsibility for stakeholder alignment and cross-functional coordination to successfully deliver projects

Requirements

  • 8+ years of relevant experience in product management, risk management, or comparable roles (or equivalent work experience)
  • Proven experience building end-to-end solutions for ambiguous, cross-disciplinary problems
  • Familiarity with compliance and regulatory frameworks, especially for consumer-facing financial products
  • Ability to navigate complex datasets and collaborate with data and machine learning teams to define meaningful metrics and solutions
  • A collaborative approach to leadership, with the ability to influence and align cross-functional teams
  • Experience driving innovative, scalable solutions for risk challenges while improving operational processes
  • Exceptional communication skills, enabling you to present complex ideas clearly and persuasively to diverse audiences

What we offer

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
Cash App - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Product Lead, Disputes & Scams

8 matching positions

New

Relationship Banker

Wells Fargo is seeking a Relationship Banker (SAFE) for our National Branch Netw...
Location
Location
United States , Fredericksburg
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
June 23, 2026
Flip Icon
Requirements
Requirements
  • 2+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ year of assessing and meeting the needs of customers or helping with issue resolution, demonstrated through work or military experience
  • 1+ year of building and maintaining effective relationships with customers and partners
Job Responsibility
Job Responsibility
  • Participate in building relationships with customers and spend time understanding required needs
  • Identify opportunities for offering a full range of Wells Fargo retail banking deposit and credit products and services, based on customers' needs
  • Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers
  • Present recommendations for resolving inquiries and service requests regarding customers' accounts
  • Open and service accounts within authorized limits, create plans for follow-up and scheduled contacts with customers
  • Provide information to internal partners and external sources to further enhance the customer experience
  • Identify opportunities to leverage partners and connect customer with the appropriate partner or relationship manager to meet their needs
  • Partner with financial advisors to understand appropriate introductions to address the needs of customers with investment or retirement needs
  • Provide self-service digital banking options to customers
  • Fulltime
Read More
Arrow Right
New

Senior Premier Banker

Wells Fargo is seeking a Senior Branch Premier Banker (SAFE) in Consumer Banking...
Location
Location
United States , Fredericksburg
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
June 16, 2026
Flip Icon
Requirements
Requirements
  • 4+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of experience building and maintaining effective relationships with customers and partners
  • 3+ years of experience recommending products and services
  • Ability to work a schedule that may include most Saturdays
  • Current registration for FINRA Series 6 and Series 63 (or FINRA recognized equivalents) is required for this role or must be completed within a specified period
  • For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite will be required
  • For the following states where hired, FINRA Series 65 (or equivalent) will also be required to be completed within a specified period: AK, AL, CT, DE, HI, IA, ID, IN, KS, MD, MI, MN, MS, MT, NC, ND, NE, NM, OR, SC, SD, TN, TX, UT, VA, WA, WI, and WY
  • State Insurance license(s) are required for this role and must be completed within a specified period
  • Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position
  • This position requires SAFE registration at the time of employment
Job Responsibility
Job Responsibility
  • Proactively acquire new affluent consumer and small business customers, and deepen existing relationships, through outreach and pre-planned appointments
  • Review and analyze moderately complex customer concerns for possible resolution though discretionary application of applicable resolution protocols
  • Escalate banking related issues or business risks that require an in-depth evaluation
  • Advise customers on various aspects of recommended and available financial options and services
  • Maintain deep knowledge and understanding of Wells Fargo’s banking, credit and investment financial solutions and services
  • Identify client needs and goals for business, mortgage, retirement, and investment services, then partner closely with peers in Business Banking Advisory Services, Mortgage and Wealth and Investment Management to best meet the previously identified needs and goals, consistent with clients’ overall financial circumstances and goals
  • Understand and manage risks in the business by adhering to policies, procedures and controls and ensuring compliance with applicable laws, rules, and regulations
  • Collect information directly from customers regarding income, assets, investments, and credit
  • analyze information to develop customized plans identifying Wells Fargo's banking options and services that will best meet customers’ financial needs and goals
  • Build relationships with branch colleagues, affluent customers, and partners to acquire, deepen, and retain relationships, and to also help customers succeed financially
  • Fulltime
Read More
Arrow Right
New

Branch Manager Palm Beach North FL District

Wells Fargo is seeking accomplished, people‑focused leaders interested in a Bran...
Location
Location
United States , West Palm Beach
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
June 18, 2026
Flip Icon
Requirements
Requirements
  • 5+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of leadership experience
Job Responsibility
Job Responsibility
  • Provide strong, inclusive leadership to build and retain a high‑performing team, establishing clear expectations, and managing performance through targeted coaching to deliver sales, service, and operational excellence
  • Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions that drive both customer value and business outcomes
  • Use branch manager routines to build individual capability, confidence, and productivity, delivering consistent, high‑impact coaching through observation, feedback, and follow‑up while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities
  • Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience across Wealth & Investment Management, Business Banking, and Home Lending to maximize relationship depth, customer value, and branch performance
  • Identify opportunities for making banking easier for customers through education and demonstration of available digital options
  • Leverage reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve team performance and expand primary bank relationships and wallet share
  • Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company
  • Fulltime
Read More
Arrow Right
New

Senior Premier Banker Omaha Area

Wells Fargo is seeking a Senior Branch Premier Banker (SAFE) to play a pivotal r...
Location
Location
United States , Omaha
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
June 15, 2026
Flip Icon
Requirements
Requirements
  • 4+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of experience building and maintaining effective relationships with customers and partners
  • 3+ years of experience recommending products and services
  • This role requires FINRA Series 6 and Series 63 (or FINRA recognized equivalents), and State Insurance license(s) which must be active or completed within a designated timeframe
  • For the following states where hired, FINRA Series 65 (or equivalent) examination will also be required within a specified period: AK, AL, CT, DE, HI, IA, ID, IN, KS, MD, MI, MN, MS, MT, NC, ND, NE, NM, OR, SC, SD, TN, TX, UT, VA, WA, WI, and WY
  • SAFE registration is required at the time of employment
  • Ability to work a schedule that will include most Saturdays
Job Responsibility
Job Responsibility
  • Proactively acquire new affluent consumer and business customers while deepening existing relationships through strategic outreach, referrals, and pre-planned customer appointments
  • Lead discovery-driven conversations to understand customer goals and deliver tailored banking and credit strategies that strengthen relationships, increase retention, and drive balanced growth across deposits, lending, and investments
  • Serve as the primary financial partner delivering comprehensive, multi-product guidance and ongoing reviews across life stages and evolving financial needs
  • Partner with a team of professionals across Wealth, Home Lending, and Business Banking to deliver integrated solutions by coordinating warm introductions, setting clear expectations, and taking personal ownership to convert qualified opportunities into closed outcomes
  • Champion digital adoption by educating customers on self-service and mobile banking options to elevate satisfaction, engagement, and service efficiency
  • Serve as an active member of the branch team by advising colleagues on relationship development and the management of complex client needs
  • Demonstrate risk excellence through accurate documentation, sound judgment, timely issue escalation, and adherence to policies and regulations to support strong control outcomes
What we offer
What we offer
  • robust benefits
  • competitive compensation
  • programs designed to help you find work-life balance and well-being
  • Fulltime
Read More
Arrow Right
New

Private Mortgage Banker (SAFE)

Wells Fargo is seeking a Private Mortgage Banker (SAFE) in Consumer Lending as p...
Location
Location
United States , San Mateo
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
July 19, 2026
Flip Icon
Requirements
Requirements
  • 2+ years of Private Mortgage Banking Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Job Responsibility
Job Responsibility
  • Participate in soliciting residential mortgages from various sources
  • Produce high quality jumbo loans which are compliant and provide excellent customer service
  • Build relationships focused on affluent borrowers with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources
  • Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace
  • Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adherence to Private Mortgage Banking Sales functional area, policies, procedures, compliance requirements, and generating loans
  • Understand real estate appraisals, title reports, and real estate transactions
  • Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in
  • Review and analyze low to moderately complex financial and credit data
  • Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures
  • Pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements
What we offer
What we offer
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
Read More
Arrow Right
New

Technical Sales Manager

Look no further should you want to work for a leading, global manufacturing orga...
Location
Location
United Kingdom , Sheffield
Salary
Salary:
Not provided
kendallpoole.com Logo
Kendall Poole Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A technical qualification, either a graduate, apprentice trained or NVQ level 5 or higher ideally in Material Science, metallurgy, metal experts/engineers, or equivalent
  • Experience in Technical Sales and Iron Foundries able to manage current accounts, and develop new business, to ultimately deliver profitable sales growth
  • A positive and proactive individual, who can work as part of a team, to deliver exceptional service to valued customers, able to deal with new customer enquiries, easily build customer relationships and develop new business
  • By understanding technical drawings, you will be able to demonstrate to the customer how the products can add value to their organization, and through value added solution sales, build long term customer relationships
  • A team player, with strong communication and interpersonal skills, who is inquisitive and has the desire to learn
  • Computer software skills: working fluency in MS 365 (Excel, PowerPoint, Word, Outlook, Teams, Sharepoint), Synergi and CRM such as Salesforce
  • Valid UK driving licence and fluency in English language
  • Flexibility for travel and occasional overnight stays
Job Responsibility
Job Responsibility
  • Manage sales and technical support to UK Iron Foundries for Foundry Products, FeSi and recarburizers
  • Manage all related activities, order and delivery planning (DSP), receivables, stocks and other targets
  • Maintain customer contact, for all business sectors, via customer visits and online meetings providing direct technical and commercial support
  • Liaise between customer and the various departments within the company to ensure on time delivery of products
  • Key Account Management of existing customers and New Business Development and subsequent new product development in collaboration with the customer and various internal stakeholders
  • Documentation of customer related information (customer visit reports, opportunities, pipeline development) in Sales Force/Service cloud
  • Co-ordinate with technical sales managers and support functions to run and support the UK market to deliver high quality service, technical support and customer experience
  • Supervise the performance of UK distributor
  • Contribute to innovation in products - Foundry Alloys
What we offer
What we offer
  • Bonus
  • Car
  • Pension
  • Fulltime
Read More
Arrow Right
New

Branch Manager

Wells Fargo is seeking accomplished, people-focused leaders interested in a Bran...
Location
Location
United States , Cheyenne; Laramie
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
June 04, 2026
Flip Icon
Requirements
Requirements
  • 5+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, education
  • 2+ years of leadership experience
Job Responsibility
Job Responsibility
  • Provide strong, inclusive leadership to build and retain a high-performing team
  • Lead a branch team to proactively identify customer financial needs
  • Use branch manager routines to build individual capability, confidence, and productivity
  • Partner closely with internal sales partners to provide a comprehensive Wells Fargo experience
  • Identify opportunities for making banking easier through digital options
  • Leverage reporting and employee observations to improve team performance
  • Demonstrate ownership by balancing growth, operational soundness, and talent decisions
  • Fulltime
Read More
Arrow Right
New

Relationship Banker Amarillo and Lubbock

Wells Fargo is seeking a Relationship Banker (SAFE) to join our National Branch ...
Location
Location
United States , Lubbock
Salary
Salary:
24.00 - 35.00 USD / Hour
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ year of assessing and meeting the needs of customers or helping with issue resolution, demonstrated through work or military experience
  • 1+ year of building and maintaining effective relationships with customers and partners
Job Responsibility
Job Responsibility
  • Proactively acquire, manage, and grow a portfolio of consumer and business customer relationships
  • Lead discovery‑driven conversations to understand customer goals and deliver tailored banking and credit strategies that strengthen relationships, increase retention, and drive balanced growth across deposits, lending, and investments
  • Partner with a team of professionals across Wealth, Home Lending, and Business Banking to deliver integrated solutions by coordinating warm introductions, setting clear expectations, and taking personal ownership to convert qualified opportunities into closed outcomes
  • Champion digital adoption by educating customers on self-service and mobile banking options to elevate satisfaction, engagement, and service efficiency
  • Resolve account inquiries and service requests within authorized limits, documenting actions and setting follow-up plans that reinforce trust and ease
  • Demonstrate risk excellence through accurate documentation, sound judgment, timely issue escalation, and adherence to policies and regulations to support strong control outcomes
What we offer
What we offer
  • robust benefits
  • competitive compensation
  • programs designed to help you find work-life balance and well-being
  • rewarded for investing in your community
  • celebrated for being your authentic self
  • empowered to grow
  • Fulltime
Read More
Arrow Right