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Product Integration Lead, Incident Recovery Operations

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Palo Alto Networks Italia

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Location:
United States , Santa Clara

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

183000.00 - 252000.00 USD / Year
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Job Description:

As a Unit 42 Product Specialist, you will be instrumental in providing product support, configuration, and deployment assistance to drive security transformation for our customers during and after security incidents. You will identify technology and policy gaps that enabled the incident and develop a holistic plan to enhance the customer's security posture. Working directly with contacts from technical experts to executives, you will leverage your expertise in Palo Alto Networks solutions to guide customers through troubleshooting, configuration, and security improvements, ensuring the adoption of best practices to prevent future incidents.

Job Responsibility:

  • Offer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructure
  • Act as a trusted advisor, guiding Unit 42 customers through implementing standards and best practices to address identified security gaps
  • Collaborate with account teams to understand customers’ prior investments in PANW offerings and ensure recommendations for expansion are presented cohesively
  • Maintain a professional presence while working with diverse customer contacts, including technical administrators, executives, and boards of directors
  • Proactively identify and communicate project status, risks, and issues with client contacts and internal engagement leads
  • Provide after-hours and weekend on-call coverage as needed to support critical engagement activities
  • Travel as needed to customer locations, often with minimal advance notice, up to 50% of the time

Requirements:

  • Minimum of ten years of experience in information technology, systems administration, or network administration
  • Minimum of three years of experience managing security solutions in enterprise environments
  • Deep understanding of multiple network and endpoint security technologies (e.g., next-generation firewalls, SASE, SSE, zero trust, identity management, endpoint protection, DLP)
  • Engineering and design experience within Active Directory (domains, forests, trusts), IP networking (switching, routing protocols), and large-scale network infrastructure
  • Bachelor’s Degree in a relevant field, or equivalent professional or military experience

Nice to have:

  • Expertise deploying, configuring, and troubleshooting one or more Palo Alto Networks solutions (e.g., NGFW, Prisma Access, Cortex XDR/XSIAM)
  • Prior experience in consulting or another client-facing role
  • Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders
  • Demonstrated ability to remain calm, composed, and articulate in high-pressure situations
What we offer:
  • FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
  • mental and financial health resources
  • personalized learning opportunities
  • restricted stock units
  • bonus

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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