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RedRoute Logo RedRoute · IT - Software Development

Product Insights Analyst

United States, Marina del Rey 70000.00 - 110000.00 USD / Year · Job Posted February 18, 2026
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Job Description

This role requires comfort with ambiguity, conflicting signals, and pushing back when the data challenges the prevailing narrative. You’ll be expected to ask hard questions, defend your conclusions, and help the team make real tradeoffs, even when the answers are uncomfortable or incomplete. If you prefer clean datasets, predefined questions, or staying within safe consensus, this role will be frustrating. If you enjoy owning the truth in complex systems and using data to influence what gets built (and what doesn’t), you’ll thrive here.

Job Responsibility

  • Own the understanding of how Flip performs in the real world by analyzing call and usage data
  • Surface the truth in the data, what’s actually driving automation, where calls break down, and why outcomes vary
  • Turn messy, ambiguous signals into clear recommendations that shape product priorities, improve call outcomes, and prevent small issues from becoming systemic problems
  • Analyze customer call and usage data to understand automation rates, call outcomes, drop-offs, and friction points
  • Identify trends across customers over time
  • Partner closely with Product Managers to bring customer data directly into product decisions, roadmap priorities, and default behaviors
  • Identify gaps between intended product behavior and real customer usage
  • Help evaluate experiments and A/B tests to understand impact
  • Enable Sales and Customer Success with clear, data-backed narratives that demonstrate performance, improvement over time, and customer value
  • Build comparisons, benchmarks, and success stories that support renewals, expansions, and optimization conversations

Requirements

  • Comfortable working with messy, real-world data and ambiguity
  • Able to explain not just what the data shows, but why it matters
  • Brings strong analytical depth, including experience with SQL or similar querying tools and working directly with underlying data
  • Detail-oriented and driven, with a consistent track record of high performance
  • Comfortable asking uncomfortable questions and challenging assumptions when the data doesn't support the narrative
  • Ownership-minded, motivated to go beyond surface-level answers
  • Collaborative and supportive, able to work closely with others while maintaining independent, data-grounded judgment

What we offer

  • Comprehensive healthcare
  • Unlimited vacation
  • Equity
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