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Product Insights Analyst

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RedRoute

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Location:
United States , Brooklyn, New York

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

70000.00 - 110000.00 USD / Year
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Job Description:

This role requires comfort with ambiguity, conflicting signals, and pushing back when the data challenges the prevailing narrative. You’ll be expected to ask hard questions, defend your conclusions, and help the team make real tradeoffs, even when the answers are uncomfortable or incomplete. If you prefer clean datasets, predefined questions, or staying within safe consensus, this role will be frustrating. If you enjoy owning the truth in complex systems and using data to influence what gets built (and what doesn’t), you’ll thrive here.

Job Responsibility:

  • Own the understanding of how Flip performs in the real world by analyzing call and usage data
  • Turn messy, ambiguous signals into clear recommendations that shape product priorities
  • Analyze customer call and usage data to understand automation rates, call outcomes, drop-offs, and friction points
  • Identify trends across customers over time
  • Partner closely with Product Managers to bring customer data directly into product decisions
  • Identify gaps between intended product behavior and real customer usage
  • Enable Sales and Customer Success with clear, data-backed narratives
  • Build comparisons, benchmarks, and success stories

Requirements:

  • Comfortable working with messy, real-world data and ambiguity
  • Able to explain not just what the data shows, but why it matters
  • Brings strong analytical depth, including experience with SQL or similar querying tools and working directly with underlying data
  • Detail-oriented and driven
  • Comfortable asking uncomfortable questions and challenging assumptions
  • Ownership-minded
  • Collaborative and supportive
  • Legally authorized to work in the United States
  • Can meet onsite requirement Monday through Friday in Los Angeles or Brooklyn
What we offer:
  • Comprehensive healthcare
  • Unlimited vacation
  • Mandatory half week over July 4
  • Full week off at the end of the year
  • Equity

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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