Product Implementation Senior Analyst, CVS Health

CVS Health

Location:
United States, Hartford, Connecticut

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

46988.00 - 122400.00 USD / Year

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Job Description:

The Product Implementation Manager supports Product Application Strategy and Operations within the Aetna Commercial Product organization by maintaining the integrity of key enrollment applications in help desk, testing activities and project work for Springboard & ABAT.

Job Responsibility:

Maintain the integrity of key enrollment applications in help desk, testing activities and project work for Springboard & ABAT
Identify and rectify issues related to systems supported including escalating to appropriate technology partners when resolution requires further intervention
Act as a product advocate through system promotion, user education and issue documentation, gathering feedback and providing analysis in support of continual product improvement
Represent application helpdesk effectively in cross-functional ticket resolution processes, demonstrating understanding of applications and processes
Apply specialized application knowledge to ticket triage and resolution processes to ensure no member access to care issues
Apply specialized application knowledge to testing processes to ensure no member access to care issues
Independently and proactively manages application health and overall functionality from day-to-day tasks to resolution of complex inquiries and issues
Independently manage ticket lifecycle from triage, assessment, and resolution of moderate to complex inquiries and issues
Deliver an average ticket turnaround time (TAT) within defined metrics

Requirements:

At least 1 year of experience in IT Help Desk and/or Health Insurance supporting escalation calls and product troubleshooting
At least 1 year of network enrollment support experience
Strong problem solving and data interpretation skills
Proactive Leadership
Excellent written communication skills, including documentation
Ability to drive change

Nice to have:

Experience with small group plans
Product and benefit experience/knowledge
Familiarity with the new business and renewal business
Sales/underwriting and case installation processes

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 16, 2025

Expiration:
August 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Product Implementation Senior Analyst