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MillenniumSoft Inc Logo MillenniumSoft Inc · IT - Administration

Product Implementation Analyst

United States, San Diego 24.00 - 28.00 USD / Hour · Job Posted January 11, 2026
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Job Description

This position involves extensive customer interaction and service. The Product Implementation Analyst installs Pyxis Dispensing systems at our hospital customer sites. These projects typically can range in scope from installing one-unit expansions, to being part of a team that may install projects of over 100 units. The Product Implementation Analyst effectively performs the required tasks to insure successful project completion and customer satisfaction. Home-based position with up to 75-80% daily and overnight regional travel to customer sites in the territory.

Job Responsibility

  • Install and support Pyxis Dispensing hardware and software in an acute care setting
  • Perform upgrades to Pyxis Dispensing software and hardware
  • Complete training and develop basic competency in the Pyxis Med Dispensing product line
  • Provide basic problem solving and troubleshooting as needed for customer
  • Conduct customer training on the use of Pyxis Dispensing products
  • Establish and maintain customer service relationships to ensure a long term business partnership

Requirements

  • customer service experience
  • technical aptitude
  • hospital experience a plus
  • strong written and verbal communication skills
  • strong organization skills
  • excellent interpersonal skills and a positive, "can-do" attitude
  • possess and maintain a valid driver license and be at least 21 years old
  • provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites
  • Clinical experience and/or hospital pharmacy workflow knowledge required
  • Pharmacy consulting experience a plus
  • Pyxis (MedStation) and/or automation experience a plus
  • Technical support experience in a hospital setting a plus
  • Project management focus preferred
  • Training and teaching experience a plus
  • High school diploma or equivalent

Nice to have

  • Knowledge of VMware, Sequel Server and Microsoft Active Directory a plus
  • Pharmacy consulting experience a plus
  • Pyxis (MedStation) and/or automation experience a plus
  • Technical support experience in a hospital setting a plus
  • Project management focus preferred
  • Training and teaching experience a plus
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