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This position involves extensive customer interaction and service. The Product Implementation Analyst installs Pyxis Dispensing systems at our hospital customer sites. These projects typically can range in scope from installing one-unit expansions, to being part of a team that may install projects of over 100 units. The Product Implementation Analyst effectively performs the required tasks to insure successful project completion and customer satisfaction. Home-based position with up to 75-80% daily and overnight regional travel to customer sites in the territory.
Job Responsibility:
Install and support Pyxis Dispensing hardware and software in an acute care setting
Perform upgrades to Pyxis Dispensing software and hardware
Complete training and develop basic competency in the Pyxis Med Dispensing product line
Provide basic problem solving and troubleshooting as needed for customer
Conduct customer training on the use of Pyxis Dispensing products
Establish and maintain customer service relationships to ensure a long term business partnership
Requirements:
customer service experience
technical aptitude
hospital experience a plus
strong written and verbal communication skills
strong organization skills
excellent interpersonal skills and a positive, "can-do" attitude
possess and maintain a valid driver license and be at least 21 years old
provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites