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Lovable Logo Lovable · IT - Software Development

Product Experience Specialist

United States, Boston · Job Posted April 15, 2026
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Job Description

We're looking for Product Experience Specialists to join Lovable's first Americas hub in Boston. You'll deliver world-class support to our users, capture high-signal product insights from the front lines, and help build something new — a PX team that powers our Americas coverage. This role is for someone who's user- and product-obsessed, loves solving problems, and wants to see the inside a company that's changing how software gets built. This is a part-time or full-time contractor role, ideal for students at Boston-area universities.

Job Responsibility

  • Become a Lovable expert: Understand every part of our product — deeply
  • Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity across US time zones
  • Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked
  • Improve our support stack: Keep our internal knowledge base up to date and find ways to improve our processes
  • Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction

Requirements

  • User-First Mindset: instinctively advocate for users and always look for ways to improve their experience
  • Crystal-Clear Communicator: communicate warmly, clearly, and precisely
  • Sharp Problem Solver: stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked

Nice to have

  • Experience in B2C SaaS customer support
  • Experience using Lovable and other AI tools
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