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We're looking for Product Experience Specialists to join Lovable's first Americas hub in Boston. You'll deliver world-class support to our users, capture high-signal product insights from the front lines, and help build something new — a PX team that powers our Americas coverage. This role is for someone who's user- and product-obsessed, loves solving problems, and wants to see the inside a company that's changing how software gets built. This is a part-time or full-time contractor role, ideal for students at Boston-area universities.
Job Responsibility:
Become a Lovable expert: Understand every part of our product — deeply
Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity across US time zones
Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked
Improve our support stack: Keep our internal knowledge base up to date and find ways to improve our processes
Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction
Requirements:
User-First Mindset: instinctively advocate for users and always look for ways to improve their experience
Crystal-Clear Communicator: communicate warmly, clearly, and precisely
Sharp Problem Solver: stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked