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Lovable Logo Lovable · Customer Service

Product Experience Specialist

· Job Posted February 13, 2026
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Job Description

We're looking for Product Experience Specialists to deliver world-class support and shape the future of Lovable from the front lines. You’ll troubleshoot real user problems, capture high-signal insights, and turn feedback into product gold. This role is for someone who’s user- and product-obsessed, someone who cares deeply about helping others succeed and wants to build support processes that scales with quality. This is a contractor position requiring availability during APAC business hours to provide seamless support coverage for our global user base.

Job Responsibility

  • Become a Lovable expert: Understand every part of our product
  • Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity.
  • Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked.
  • Capture and share insights: Spot patterns in feedback and flag what matters most to the product and engineering teams.
  • Improve our support stack: Keep help docs sharp and find ways to automate the repeatable stuff without losing the human touch.
  • Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction.

Requirements

  • User-First Mindset: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter.
  • Crystal‑Clear Communicator: Whether it’s a concise chat reply or detailed bug report, you communicate warmly, clearly, and precisely.
  • Sharp Problem Solver: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked even if it is something we haven’t seen before.
  • 3 yrs experience in B2C Saas customer support using tools like (e.g. Intercom)

Nice to have

Experience using Lovable

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