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We're looking for Product Experience Specialists to deliver world-class support and shape the future of Lovable from the front lines. You’ll troubleshoot real user problems, capture high-signal insights, and turn feedback into product gold. This role is for someone who’s user- and product-obsessed, someone who cares deeply about helping others succeed and wants to build support processes that scales with quality. This is a contractor position requiring availability during APAC business hours to provide seamless support coverage for our global user base.
Job Responsibility:
Become a Lovable expert: Understand every part of our product
Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity.
Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked.
Capture and share insights: Spot patterns in feedback and flag what matters most to the product and engineering teams.
Improve our support stack: Keep help docs sharp and find ways to automate the repeatable stuff without losing the human touch.
Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction.
Requirements:
User-First Mindset: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter.
Crystal‑Clear Communicator: Whether it’s a concise chat reply or detailed bug report, you communicate warmly, clearly, and precisely.
Sharp Problem Solver: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked even if it is something we haven’t seen before.
3 yrs experience in B2C Saas customer support using tools like (e.g. Intercom)