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We're standing up the PX function in our Boston office and we need a founding captain to make it real. You'll recruit and grow a local PX team, build our campus talent pipeline, and be the escalation point that makes sure every user in the Americas gets the same quality experience our European team delivers today.
Job Responsibility:
Lead the Boston hub
Build the campus pipeline
Build and manage a team of part-time student PX specialists
Own US escalations
Be the voice of the user
Collaborate globally
Requirements:
3+ years in B2C/B2B support or a customer/client-facing role
Deep roots in the Boston tech and university ecosystem
Operationally rigorous with experience building systems and processes
Product & technical fluency
Sharp communicator
Nice to have:
Experience with campus recruiting or managing student/intern programs