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Working as part of the school tours Product and Contracting and Procurement team, and closely with all members of both the Sales and Tour Coordinator Teams this administrative role will provide vital support in obtaining and managing accommodation, excursion and overseas transport for given destinations. On a daily basis the role will source and book accommodations for our groups including managing the reservations until the booking is confirmed. There is a requirement to research and source suppliers for new product items. This role forms a pivotal part of the sales and operations process within TravelBound. The individual will build excellent product knowledge to assist the sales and operational teams.
Job Responsibility:
Working as part of the school tours Product and Contracting and Procurement team
provide vital support in obtaining and managing accommodation, excursion and overseas transport for given destinations
source and book accommodations for our groups including managing the reservations until the booking is confirmed
research and source suppliers for new product items
build excellent product knowledge to assist the sales and operational teams
Accommodation Requests - Working closely with the sales team the role involves sourcing and securing accommodation for provisional bookings
Booking Confirmation – Monitoring accommodation bookings, confirming reservations and managing deposits and payments as appropriate
Negotiating rates with Suppliers and ensuring Health and Safety Regulations are met
Sourcing suppliers and pricing for new product items
Working with the Commercial department to ensure all units and prices are loaded on the Travelink Reservation System
Ensuring this system is updated on an annual and ad hoc basis
Supplier Relations – Maintain good relations with our overseas suppliers and establish new contacts and new contracts
Assisting with researching and building the portfolio of excursions and rates for each destination
At the discretion of the line Manager, it may be necessary to work additional hours as and when required
Perform other duties as required according to the needs of the business
a flexible approach is required to work duties
This role is focused in particular on Germany and Benelux, although destinations can change based on business demand and need
Requirements:
Strong commercial acumen
adaptable, reliable and flexible with a responsible attitude
ability to cope under pressure and respond to tight deadlines
excellent organisational and planning skills and good attention to detail
strong negotiation skills and the ability to build effective relationships
ability to deal with competing priorities effectively
self-motivated and good working under pressure
knowledge of Microsoft Office and Excel
strong written, verbal communication and numeracy skills
good geographical knowledge of Europe desirable particularly Germany and the Benelux region
German language skill desirable
naturally inquisitive, looking for ways to improve product offering to clients
a “can do attitude” able to work independently and as part of a team
Nice to have:
Good geographical knowledge of Europe desirable particularly Germany and the Benelux region
German language skill desirable
What we offer:
Hybrid working pattern between our office and homeworking
Annual Bonus scheme
Opportunities to travel overseas on familiarisation trips
25 days of annual leave plus public holidays and a bonus day off for your birthday
tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
Global recognition and reward programme
Access to extensive online learning resources
In-house training opportunities
Regular social events
Various employee discounts and offers, including discounted trips with our brands