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Product Engineer

intercom.com Logo

Intercom

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Location:
Ireland , Dublin

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

Job Responsibility:

  • Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day
  • Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure
  • Ship a change to production on your first day and a feature in your first week
  • Build using the best tools in the industry
  • Grow your team’s capacity by mentoring other engineers and interviewing candidates

Requirements:

  • 2+ years of industry experience in a software engineering role, preferably building a SaaS product
  • Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
  • Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users
  • Experience with Distributed systems
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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