Product & Engagement Manager

• Own the payments and commerce strategy across EMEA, ensuring the optimal mix of local payment methods in each market
• Partner with global, regional, and local stakeholders to shape the payments roadmap
• Use data and insights to inform strategy, prioritise initiatives, and influence decision-making
• Monitor market performance, analyse key KPIs, and identify opportunities to improve payment success rates and customer outcomes
• Closely collaborate with the global team to optimize and drive the experimentation roadmap to reduce preventable customer churn related to billing and payment issues
• Scope and define initiatives that reduce failed payments and improve the overall billing experience
• Partner with global and regional teams to plan and deliver product features for Disney+ across EMEA
• Collaborate with legal, compliance, and privacy teams to ensure product features meet all local market requirements
• Lead complex product initiatives, setting priorities and aligning multiple stakeholder groups
• Work cross-functionally to deliver product updates, ensuring successful launches with appropriate local market adaptations
• Partner with analytics teams to interpret test results and translate insights into actionable recommendations for business stakeholders
• Leverage data and customer insights to understand behaviour and identify opportunities to optimise product features and performance
• Coordinate with local market teams to support QA and ensure product features meet quality standards prior to launch

• Successful track record in product and/or working within a global matrix for product prioritisation
• Experience in product environment
• Results-focused with extensive experience in test and learn at a customer level
• Thrives through working in cross-functional / multi-territory teams, ideally experience in an international matrix organisation
• A deep understanding and interest in latest technology and digital businesses, awareness of the unique challenges of a consumer subscription business essential
• Understanding of market nuances and dynamics to deliver a global strategy while also balancing local adaptions to drive local results
• An outstanding data driven approach to understand customer behaviors
• Analytical mindset
• Strategic thinker
• Strong presentation and communication skills
• Effective relationship builder
• Champions change and drives results
• Curious and Can do
• Creative problem-solver
• Able to work well with ambiguity
• Comfortable working in a fast-paced environment
• Desired: Experience within a subscription business and proven ability to deliver improvements to KPIs

Experience within a subscription business and proven ability to deliver improvements to KPIs

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST