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Product Engagement Manager, Affinity

Czechia, Bratislava · Job Posted January 16, 2026

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Job Description

The Affinity Pilot Manager supports the execution and day-to-day management of customer pilot programs. This role works closely with the VP of New Product Success and is responsible for ensuring pilots run smoothly, customers are supported, and execution details are handled with high quality. This is an excellent role for someone who wants exposure to product, GTM, and customer delivery in an early-stage AI product environment.

Job Responsibility

  • Pilot Coordination & Execution: Demo Affinity to customers and communicating the pilot structure to them
  • Support planning and execution of Affinity pilot programs
  • Track pilot tasks, timelines, and dependencies
  • Coordinate internal teams and follow up on action items
  • Ensure pilot documentation, notes, and assets are kept up to date
  • Customer Support & Enablement: Assist with customer onboarding into Affinity
  • Support campaign setup, testing, and validation
  • Answer customer questions and troubleshoot common issues
  • Prepare materials for demos, reviews, and check-in calls
  • Product & Process Support: Capture customer feedback and issues in a structured way
  • Help identify gaps in documentation, onboarding, or product UX
  • Support creation of pilot playbooks, templates, and best practices

Requirements

  • 2–4+ years experience in Software implementation, CS, or similar
  • Familiarity with marketing platforms and campaign workflows
  • Strong organizational and project coordination skills
  • Comfortable working directly with customers
  • Detail-oriented, proactive, and eager to learn

Nice to have

  • Exposure to AI tools or automation platforms
  • Light technical skills (HTML, SQL, scripting, data analysis)
  • Experience working in SaaS or B2B software

What we offer

  • A great deal of freedom and trust
  • Flexible working hours
  • Work virtual-first with several Bloomreach Hubs available across three continents
  • Company events
  • 5 paid days off to volunteer
  • People Development Program
  • Communication coach available
  • Leader Development Program
  • $1,500 professional education budget annually
  • Employee Assistance Program with counselors
  • Subscription to Calm app
  • ‘DisConnect’ days with additional day off each quarter
  • Sports, yoga, and meditation opportunities
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers
  • Restricted Stock Units or Stock Options
  • Company performance bonus
  • Employee referral bonus of up to $3,000
  • Bloomversaries - work anniversary celebrations

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