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As our first Product Enablement Engineer, you'll own the technical layer of how customers experience Plain post-sale across the board. Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build real customer relationships.
Job Responsibility:
Build the technical foundation customers need to self-serve
Enable customers to solve problems before they need to ask
Be the technical layer in customer conversations
Equip the CSM team to have better technical conversations
Dogfood Plain relentlessly
Requirements:
Have worked in a technical post-sales role at a B2B SaaS company with a developer-facing product
Are technical enough to read API docs fluently, write basic TypeScript or GraphQL, maintain a GitHub repo, and ship light PRs
Write clearly and without jargon
Are a systems thinker
Are proactive about finding gaps
Are comfortable spending significant time on written output
Are excited to use a customer support product every single day and have strong opinions about how to make it better
See a role without a fully defined ceiling as an opportunity
What we offer:
Competitive salary, and a generous option grant on employee-friendly terms
Two global offsites per year in great locations, plus team-based offsites throughout the year
35 days annual leave - including public holidays - to take as you wish
4 extra days off a year, a chance for all of us to recharge at the beginning of a quarter