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Product Enablement Engineer

United States, San Francisco 170000.00 - 190000.00 USD / Year · Job Posted April 16, 2026
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Job Description

As our first Product Enablement Engineer, you'll own the technical layer of how customers experience Plain post-sale across the board. Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build real customer relationships.

Job Responsibility

  • Build the technical foundation customers need to self-serve
  • Enable customers to solve problems before they need to ask
  • Be the technical layer in customer conversations
  • Equip the CSM team to have better technical conversations
  • Dogfood Plain relentlessly

Requirements

  • Have worked in a technical post-sales role at a B2B SaaS company with a developer-facing product
  • Are technical enough to read API docs fluently, write basic TypeScript or GraphQL, maintain a GitHub repo, and ship light PRs
  • Write clearly and without jargon
  • Are a systems thinker
  • Are proactive about finding gaps
  • Are comfortable spending significant time on written output
  • Are excited to use a customer support product every single day and have strong opinions about how to make it better
  • See a role without a fully defined ceiling as an opportunity

What we offer

  • Competitive salary, and a generous option grant on employee-friendly terms
  • Two global offsites per year in great locations, plus team-based offsites throughout the year
  • 35 days annual leave - including public holidays - to take as you wish
  • 4 extra days off a year, a chance for all of us to recharge at the beginning of a quarter
  • Private Health Insurance
  • $100 Monthly Wellness Credit
  • $1000 WFH stipend
  • Retirement Planning

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