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As Product Director for Monetisation at the FT, you will help shape the product experiences that support our subscription and advertising businesses. You will work closely with teams across subscription and advertising to ensure commercial goals for acquisition, activation, engagement and retention translate into clear, user-centred product direction across FT.com and our apps, including our Professional tier for B2B readers and FT Edit for lighter consumers. Your role is to improve the systems and journeys that help users understand the FT’s value, choose the right tier for their needs and build habits over time. This includes strengthening core lifecycle moments such as buyflow, onboarding, cancellation, in-app activation and cross-platform engagement. You’ll help ensure customers experience a premium, trusted product where advertising integrates seamlessly into the user experience. You will also play a key role in shaping how the FT reaches and monetises audiences through third-party and emerging distribution channels, working with commercial teams to explore how we maintain a strong relationship with readers as the landscape evolves with artificial intelligence. The FT’s global audience, trusted journalism and premium positioning create a unique foundation for sustainable growth. Your work will help ensure our product experience remains coherent, intuitive and aligned with the FT’s broader business goals.
Job Responsibility:
Act as a strategic product partner to the Reader Revenue Group and Commercial Client Group. Translate subscription and advertising objectives into shared product capabilities and standards that support commercial outcomes while maintaining a coherent product experience
Lead product teams in improving cross-channel customer experiences across web and app, with a focus on reducing friction and strengthening early-stage activation and long-term retention
Support the development of pricing, packaging, tier differentiation and paywall approaches by contributing customer insight, experimentation and product-led evidence
Ensure advertising experiences integrate cleanly into the FT’s products in a way that reinforces our premium position ABs strengthens user trust
Continuously improve foundational lifecycle experiences, including sign-up, payment, account creation, cancellation, entitlements and customer care journeys
Help enable commercial initiatives such as portfolio and tier optimisation, lower-cost entry propositions, upgrade pathways, and contextual value messaging
Support cross-platform engagement, especially in the app, where early and repeated use plays a key role in retention
Partner with teams exploring new distribution, licensing and platform opportunities to ensure product considerations are factored in early
Lead discovery and experimentation work to understand user needs, test assumptions and validate commercial opportunities
Provide clarity and prioritisation frameworks that help teams and stakeholders focus on the improvements with the greatest long-term impact
Requirements:
Have experience working on subscription, lifecycle or monetisation products
Are comfortable partnering with subscription and advertising teams to align product work with commercial goals
Understand how marketing, customer care, editorial, advertising and product each contribute to the subscriber lifecycle
Can translate commercial needs and customer insight into simple, effective product improvements
Have experience improving cross-channel customer journeys across web, app and other touchpoints
Build strong working relationships across Editorial, Marketing, Subscription, Advertising, Data and Engineering teams
Combine strategic thinking with attention to detail when deep engagement is needed
Help teams focus through clarity, context and thoughtful challenge
Care about user trust, long-term value and delivering a premium, coherent product experience
Are curious about emerging distribution models, including licensing and AI-driven opportunities, and how they may shape future monetisation