Product Director - Communication & Collaboration Job at LumApps (Lyon)

Job Description

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. ✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: 🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, 🎯 Transform employees into real ambassadors of their company, 🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, 🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

Job Responsibility

Set the tribe strategy & portfolio: Define and maintain a strategic, data-informed tribe roadmap aligned to company objectives, customer needs, and market trends
make the 'why' explicit and measurable
Drive execution across multiple teams: Ensure alignment of team-level roadmaps, sequence bets, manage interdependencies (within and across tribes), and deliver against commitments
Be the persona Subject Matter Expert & external voice: Act as the subject-matter expert for key buyer personas (e.g., Internal Communication and Corporate Communication managers)
engage customers, prospects, and GTM teams with a compelling narrative
Champion discovery & validation: Institutionalize discovery, experimentation, and evidence-based decision-making (qual/quant research, product analytics, market signals)
Lead and grow PM talent: Mentor and develop product managers
raise the bar on decision quality, prioritization, and backlog/roadmap hygiene
Own outcomes & transparency: Define, track, and communicate KPIs/OKRs for the domain (adoption, activation, engagement, satisfaction), and regularly share progress and trade-offs
Align stakeholders & resolve friction: Partner with Engineering, Design, Data, Sales, CS, Marketing, and PX
serve as the escalation point to resolve conflicts and keep delivery unblocked
Drive the Agentification of core Communication & Collaboration workflows: Focus on AI agents for content creation, real-time content scoring, and multi-style rewriting to amplify content quality and reach

Requirements

Proven experience as a Product Director, Head of Product, or Senior Product Manager, leading multiple teams in a SaaS or technology-driven environment
A strong balance of strategic vision and execution ability, you can craft long-term direction but also ensure delivery
Demonstrated success in scaling product organizations, with multi-year experience managing PMs and influencing across functions
Deep customer empathy and ability to act as a trusted expert for buyer personas and customer needs
Excellent stakeholder management and communication skills, able to build alignment across diverse teams and priorities
A track record of driving measurable product adoption, usage, and satisfaction outcomes
Strong understanding of go-to-market collaboration with Sales, CS, and Marketing
Familiarity with modern product discovery frameworks (e.g., continuous discovery habits, dual-track agile)
Experience and strong understanding of the Internal Communication, Knowledge Management, and Real-Time Collaboration domains and use cases in both desk and frontline scenarios, and the competitive landscape
Professional proficiency in English (C1 or equivalent)
AI feature launch & infrastructure expertise: Proven experience launching AI-powered features (e.g., Agents, LLM-based copilots, etc.) and a strong understanding of the underlying infrastructure required to scale them (e.g., RAG systems, Agent Hubs, and AI Trust & Governance models)
Background in pricing and packaging strategy (Bonus)
Public speaking or thought leadership experience as a domain expert in your buyer persona's field (Bonus)
French and/or German business fluency (Bonus)

Nice to have

Background in pricing and packaging strategy
Public speaking or thought leadership experience as a domain expert in your buyer persona's field
French and/or German business fluency

What we offer

Hybrid work model – 2 days at the office, 3 days remote (France)
RTT days – ~10 extra days off per year (France)
Meal vouchers (SWILE) + free snacks & coffee (France)
Yoga classes (France)
Supportive parental leave and family moments (France)
Health insurance (ALAN) – 60% covered + full life & disability cover (France)
Afterworks, team celebrations & seasonal parties (France)
Equipment of your choice (France)
French & English lessons, professional development & access to Leeto CSE (France)
Hybrid work model – 2 to 3 days at the office (Switzerland)
25 days of annual leave (Switzerland)
Pension scheme plan with 3 options to choose from (Switzerland)
Afterworks, team celebrations & seasonal parties (Switzerland)
Phone & Home Internet costs reimbursement up to 80 PLN/month (Poland)
Private health care package with Luxmed – covered for you and partially for your partner / family (Poland)
Cafeteria benefits – monthly budget to cover sport cards or other purchases (Poland)
Creative Allowance – paid as 1000 PLN gross/month (Poland)
Home office set-up reimbursement up to 1000 PLN (Poland)
26 days of annual leave/year and 2 Mental Health days off per year (Poland)

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Product Director - Communication & Collaboration

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