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This engineering management role leads the customer RMA debug team. You will coordinate cross-functional efforts to rapidly diagnose, root-cause, and resolve customer-returned (RMA) failures. The team uses ATE and SLT test platforms, failure analysis, debug infrastructure, and data-driven insights to identify silicon, test, package, and system-level issues affecting product quality in high-volume manufacturing and customer environments. The team develops and deploys debug methodologies, analytics, and diagnostic tools to isolate failure mechanisms, correlate findings across lab, manufacturing, and customer platforms, and verify alignment with product specifications. It also drives containment, corrective actions, and feedback into design, test, and manufacturing to prevent recurrence and improve overall product quality. This role serves as a key liaison with internal teams—including design, product engineering, test engineering, quality, and manufacturing—and with external customers to communicate status, drive resolution, and shape product and process improvements based on field-return learnings.
Job Responsibility
Leads a team responsible for customer RMA debug and failure resolution activities
Coordinates cross-functional teams to identify root causes and drive timely resolution of product issues
Oversees the development and application of debug methods, tools, and analytics to support product quality and reliability
Partners with internal stakeholders and external customers to communicate progress, drive corrective actions, and support continuous improvement
Receives assignments as objectives, including goals and the process for achieving them
Recommends updates to unit or sub-unit policies
Communicates status to management and executive staff
Influences technical decisions that affect the final product
Champions key technical decisions
Management reviews performance against objectives
Directly supervises professional individual contributors and skilled support staff, such as technicians and support personnel
Provides direction to individual contributors within established policies and management guidance
Administers company policies that directly affect team members
Holds weekly 1:1 meetings with individual contributors to provide feedback and coaching
Sets clear team goals and responsibilities
Serves as an advisor to a unit or sub-units and may step in as needed to meet schedules and resolve issues
Identifies talent gaps and recruits diverse candidates internally and externally
Develops and maintains effective working relationships with other departments
Collaborates on or takes ownership of a specific project or a defined portion of a larger project or process
Requirements
Product development, preferably in semiconductors
Experience managing a team and projects
Developing tests, patterns/vectors, timing, and diagnostics on Automated Test Equipment
XP, AGILE, Scrum, or Kanban as Scrum Master or Product Owner
Statistical analysis experience to determine population mean and outliers
Pareto analysis experience to drive a debug process
Good communication skills and the ability to work with geographically distributed product engineering teams
Experience presenting to Director level management internally
Debug experience (ATE, SLT or platform)
Experience with revision control (GIT, SVN, CVS, RCS or similar)
Debug experience in hardware, software, device, and/or manufacturing domains
C++, Java, C, or C#
Scripting language (Perl, Ruby, shell script, or similar)
Experience with logic analyzers, voltmeters, oscilloscopes, and other debug tools
Linux or Unix Operating Systems
Microsoft standard apps (i.e. Office), Microsoft Windows Operating Systems
B.S. or M.S. degree and engineering and experience managing a team
What we offer
Benefits offered are described: AMD benefits at a glance