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Product Designer

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , Knutsford ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Join Barclays as a Product Designer, playing a key role within the Customer Care technology space. In this role, you will shape the future of colleague-assisted experiences across a range of globally used customer and colleague servicing platforms, designing intuitive interfaces and seamless user experiences for the tools used by frontline teams every day. You will help reimagine how colleagues support customers through technology and contribute to a major transformation programme, as Customer Care platforms evolve toward greater automation and AI-driven capabilities, fundamentally changing how the bank delivers service to millions of customers.

Job Responsibility:

  • Conceptualisation, design and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives
  • Monitoring impact of design post launch through relevant CX metrics
  • Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences
  • Efficiently communicate design rationale and advocate for user-centred design principles
  • Development of interactive prototypes and wireframes to visualise design concepts and validate solutions
  • Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback
  • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product
  • Securing governance oversite and providing design assurance
  • User research, usability testing and data analysis to gather insights in user behaviour, preferences and pain points
  • Utilise findings to inform design decisions and enhance the over user experience and translate these into commercial and customer outcomes
  • Stay abreast of emerging trends, technologies and design tools within the fintech and banking industry
  • Proactively identify opportunities for innovation and improvement in product design processes, tools and methodologies

Requirements:

  • Expertise in Figma and modern UX/UI design practices
  • Expertise in user experience techniques and principles, with strong strategic thinking and hands-on design experience
  • A strong portfolio demonstrating extensive experience in designing complex applications
  • Experience working in agile delivery environments within cross-disciplinary feature teams
  • The ability to interact directly with users and stakeholders, quickly understanding business requirements and workflows

Nice to have:

  • BSc degree or equivalent in a relevant user experience, design, or software-related discipline
  • Experience in the fintech industry or experience designing financial products
  • Experience designing AI-driven experiences
  • Solid knowledge of HTML, CSS, or JavaScript
What we offer:
  • State-of-the art, collaborative workspaces
  • Onsite gym
  • Shuttle bus from local transport stations
  • Social events and clubs
  • Hybrid working
  • Structured approach to hybrid working with fixed 'anchor' days onsite

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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