Product Designer, Quality Management and Coaching Platform Job at Cresta

Job Description

In this role, you’ll sit at the intersection of AI, Quality Management (QM), and Coaching for contact centers. You’ll turn Cresta’s behavioral and outcome‑based AI into intuitive workflows that help supervisors, agents, and QA analysts evaluate 100% of interactions, understand what truly drives performance, and act on those insights through targeted, data‑driven coaching. As a Product Designer focused on Cresta’s Quality Management (QM) and Coaching Suite, you’ll own end‑to‑end UX across our QM scorecards, AI-driven workflows, and coaching experiences. You’ll design tools that make complex behavioral and outcome data feel simple and trustworthy, supporting confident decisions and effective coaching conversations.

Job Responsibility

You’ll generate novel UX ideas and artifacts for QM and Coaching Workflows, considering the needs of various user personas: Agent Managers, Agents, QA Analysts, and Operation Leaders.
You’ll partner with PMs and tech leads to define problem spaces, north‑star experiences, and iterative milestones
You’ll run discovery and evaluative research with our users – interviews, workflow walkthroughs, usability tests, and competitive analysis – to understand how they work today and where AI can meaningfully help.
You’ll prototype quickly (Figma, Cursor, Claude, Voice API, etc.) to explore different UI paradigms
You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales teams across the organization.
You’ll be the design advocate and push for the highest quality of the polish
You’ll have good judgment of when to ship: perfect is the enemy of good

Requirements

Education in Design, HCI, Interaction, or 2+ years equivalent industry experience
Experience in designing AI-driven workflows, data-rich experiences, or B2B enterprise applications
Portfolio showcasing simple and elegant design solutions to complex problems, with a focus on end‑to‑end flows rather than isolated screens
Strong product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
Proficiency in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes.
Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment.

What we offer

We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: 3 weeks in Canada

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