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Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. We create innovative products and technologies to deliver digital consumer experiences that enhance guest interactions with our brands. The Designer will work on our digital customer experiences – Mobile App, Self-Ordering Kiosk, and Website. In this role, you’ll be working with technical and product leadership to deliver designs that meet business and user goals.
Job Responsibility:
Manage and develop designs for the Tim Hortons app, self-ordering kiosks, website, and other current and emerging digital platforms
Manage design intake by reviewing and vetting product briefs, clarifying requirements, and providing feedback before beginning design work
Take an idea from concept to finished design, including information architecture, user flows, wireframes, and high-fidelity UI as needed
Develop information architecture and create wireframes to uncover design challenges and opportunities early in the design process
Facilitate and participate in design critiques and working sessions with product, engineering, and other partners to advance the work efficiently and meet development deadlines
Work collaboratively with other designers, developers, product managers, and stakeholders to deliver designs that meet the needs of our users and digital experiences
Ensure design deliverables conform to existing design systems, tokens, patterns, and layout where appropriate to streamline product development and maintain consistency across platforms
Identify where user and usability research is needed, and partner with product and insights teams to design the right approach
Construct, run, and synthesize usability tests, experiments, and other evaluative research methods to inform design decisions
Problem solve and iterate on solutions based on feedback and constraints that may include time and/or technology
Requirements:
4+ years working as a product designer in enterprise, startup, agency, or equivalent environments (including in-house, consultancy, or freelance), or demonstrably equivalent experience
Demonstrates a clear understanding of foundational design principles and how they apply to digital experiences
Applies user-centric design and experience best practices across platforms and journeys
Clearly communicates the rationale for design decisions and influences stakeholders through strong written and verbal communication
Sweats the details and treats design as a craft
Applies accessibility best practices and standards to design and digital experiences
Works with and contributes to design systems, including tokens, components, patterns, and layout-driven applications
Comfortably manages multiple projects and platforms with differing deadlines while maintaining quality
Plans for iterative design implementation (e.g., MVP products that we improve as we go) and breaks work into clear phases
Comfortable working in a dynamic, fast-paced environment and managing time and priorities independently
Nice to have:
Experience with Adobe Creative Cloud (Photoshop, Illustrator, InDesign, After Effects)
Experience with prototyping tools such as InVision, Origami, ProtoPie, Framer
Experience with research platforms such as UserZoom, UserTesting, dscout
Familiarity with front-end technologies (e.g., HTML/CSS
React is a plus)
Experience using generative AI as a design aid in developing prototypes, interfaces, and assets
Experience using AI to evaluate early design concepts and supplement usability testing to identify areas of improvement
What we offer:
Eligible to participate in the Company’s annual discretionary bonus plan
May be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan