Product Design Senior Director, Card Experiences Job at Capital One (New York)

Head of Consumer Digital Technology

The Global Head of Consumer Digital Technology will be responsible for defining,...

Location

United States , New York; Irving

Salary:

250000.00 - 500000.00 USD / Year

Citi

Expiration Date

March 19, 2026

Requirements

20+ years of experience
15+ years' managerial experience directly managing high-performing technology teams with demonstrable and measurable results, ideally within a large-scale global financial institution, with significant exposure to digital transformation and customer experience innovation
Consistent record as a senior technology leader (e.g., Department Head, VP, Director), managing multi-functional and strategic enterprise projects involving 1000+ engineers
Extensive experience in the Digital space, shaping technology strategy, driving customer adoption, managing balance sheet growth (assets under management), and long-term retention across Cards, Retail Banking, and Wealth Management in both North American and international markets
Proven expertise and significant experience with digital cards, including payment technologies such as Apple Pay, Google Pay, and other mobile wallet solutions, as well as tokenization and card lifecycle management in a digital context
Proven ability to influence decision-making at all levels within a global organization and influence non-direct reports through data and a compelling vision
Deep technical knowledge, with the ability to break down complex technical challenges and understand the impact of those decisions on engineering at scale
Brings a mix of entrepreneurial, startup/growth, and corporate-level scaled innovation leadership experience
Demonstrates sound business judgment, analytical acumen, consumer-centric mindset, and superior communication skills (written and verbal) essential for leading a global team and engaging with senior stakeholders
A proven track record of fostering a clear vision, translating that vision into actionable strategies, and delivering business-measurable outcomes at a global scale, with a strong focus on digital product delivery and customer satisfaction

Job Responsibility

Define and execute a comprehensive global consumer digital technology strategy, covering Cards, Retail Banking (North America), and Wealth Management (International), that measurably increases digital customer acquisition, engagement, and product growth to foster Multi-Relationship Customers (MRC)
Drive continuous innovation and digital transformation across all consumer channels, leveraging cutting-to-edge technologies to create best-in-class customer experiences, including the strategic integration of Artificial Intelligence (AI) to enhance consumer interactions, provide predictive insights, and personalize offerings
Lead, inspire, and grow a diverse global engineering organization of 1000+ technologists, fostering a culture of technical excellence, agility, and continuous improvement
Collaborate closely with product, marketing, compliance, and other business partners to ensure that digital strategies, campaigns, targeting, pricing, and offer designs align with the overarching strategic vision and desired portfolio economics to optimize acquisitions and retention
Work in close partnership with the Cards CIO and the Wealth CIO to ensure alignment and leverage expertise across these critical business lines
Partner with business leaders to define the vision, mission, and focus for digital products that address the key needs of our customers across Cards, Retail Banking, and Wealth Management
Set clear objectives, key results, and metrics to measure the success of new customer acquisitions, product development, and experiences delivered across the consumer digital ecosystem
Drive new acquisitions and product usage to encourage customers to leverage Citi as a multi-relationship channel for their financial needs
Partner closely with various lines of business to fully align on overall strategy and prioritization in accordance with evolving P&L priorities and regulatory requirements
Identify needs, validate pain points, and determine high-level value propositions/business cases for implementing innovative, relevant, and cost-effective technology solutions

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

Senior Director – Marketing

Position2 is seeking a Director of Marketing & Product Marketing to own and scal...

Location

India , Bangalore

Salary:

Not provided

Position2

Expiration Date

Until further notice

Requirements

10+ years of marketing experience with significant product marketing leadership
Strong background in B2B marketing, ideally in technology, AI, or enterprise services
Demonstrated success leading GTM launches and scaling ABM programs that drive pipeline and revenue
Exceptional storytelling ability—skilled at crafting narratives that resonate with enterprise buyers
Experience building and leading marketing teams
Agency experience strongly preferred
Comfort leveraging AI tools and enthusiasm for how AI is transforming marketing
Excellent written and verbal communication skills

Job Responsibility

Develop positioning, messaging, and value propositions for Position2’s service offerings
Own and execute end-to-end go-to-market (GTM) strategies for new offerings, vertical solutions, and capabilities
Lead offering launches, including messaging frameworks, internal enablement, and external activation
Create sales enablement materials such as pitch decks, case studies, battle cards, and supporting collateral
Conduct competitive analysis and market research to sharpen differentiation and market relevance
Partner closely with Sales to refine GTM strategy and messaging based on ABM insights, prospect feedback, and win/loss analysis
Design and lead account-based marketing (ABM) programs targeting enterprise and high-value accounts
Align closely with Sales to define ICPs, target accounts, buying groups, and account-level engagement strategies
Build integrated campaigns across content, digital, events, and sales activation to drive account progression and pipeline impact
Establish goals, KPIs, and measurement frameworks with a proven track record of exceeding performance targets

Senior Director, Payments Risk

The GoFundMe team is searching for our next Senior Director, Payments Risk with ...

Location

United States

Salary:

202500.00 - 304000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

10–15+ years of progressively senior payments risk and compliance experience, ideally with early-career hands-on work as an analyst
Background at modern payments companies, processors, or fintechs
Deep understanding of payments processing, merchant onboarding, underwriting, credit risk, fraud detection, and AML/CTF program management
Experience leading CDD/EDD, KYC/KYB, and transaction monitoring teams
Strong working knowledge of AML, sanctions, card network rules, and global (especially EU) best practices
Ability to analyze complex datasets, interpret ambiguous situations, and make high-stakes decisions under pressure
Demonstrated experience managing and developing distributed global teams in a fast-paced, high-stakes environment
Experience partnering with communications or public affairs on high-profile or sensitive risk scenarios
Resilient, and able to handle escalations with clarity, confidence, and composure
Courage of conviction paired with humility—able to hold the line on regulatory requirements while staying collaborative and open-minded

Job Responsibility

Serve as a senior leader for payments risk and compliance, acting as an expert advisor to the company and the Board on regulatory obligations, processing requirements, and financial crime risk
Establish and continuously evolve frameworks for CDD, EDD, KYC/KYB, transaction monitoring, and suspicious activity management
Lead GoFundMe’s evolution toward greater control of our own payments, collaborating deeply with multiple internal and external teams
Apply a payments-centric mindset across GoFundMe, grounding the organization in the importance of having strong payment infrastructure
Ensure compliance with AML, sanctions, card network rules, and relevant U.S. and international standards
Oversee and coach teams responsible for analyzing fundraisers for fraud or money-laundering risks, verifying identities, enforcing financial compliance, and monitoring transactions
Improve, track, and communicate loss reporting, ensuring root-cause analysis and implementation of compensating controls
Guide the design and refinement of workflows across donation review, account review, dispute prevention, and merchant/payer fraud mitigation to reduce chargeback rates and losses
Lead risk reviews, assessing financial exposure and creditworthiness
Oversee recovery of negative balances and mitigations around potential or actualized losses

What we offer

Competitive pay and comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Life Enrichment Coordinator

Life Enrichment Coordinator - Join Our Big-Hearted Team. Are you ready to make a...

Location

United States , Surprise

Salary:

16.50 - 18.22 USD / Hour

Sun Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Two years' experience in recreational activity programs-Preferred
Experience working in the senior population-Preferred
Excellent knowledge of Word, Excel, Publisher, and other computer systems/programs
Possess excellent written, verbal, math, proofreading and interpersonal skills
Efficient in adhering to deadlines
Creative in decorating for events and other activities
Multitask oriented
must be organized, dependable, and willing to take on extra responsibility
Must be customer-oriented and friendly

Job Responsibility

Meets and interacts with all the residents
Performs clerical tasks: Typing, record keeping, correspondence, and filing
Keeps track of deadlines for shows, trips, and appointments
Writes, creates, and posts flyers and special announcements
Assists with development and finished product of the monthly newsletter
Use of car to run necessary errands
Operates A/V equipment to broadcast movies through the designated cable channel and the projector
Works with certain resident committees and volunteers to accomplish goals
Accompanies residents on certain trips and theater outings
Develops and follows through on specific projects designated by Director

What we offer

Comprehensive health benefits (Medical, Dental & Vision)
401k with immediate vesting and up to 4% employer match
Tuition Reimbursement
Exclusive discounts through The Employee Network
Access to the Employee Association, supporting team members in need

Fulltime

New

Fintech Operations Director

This is a critical leadership role for the Fintech organization at Mews. As we e...

Location

Salary:

Not provided

Mews

Expiration Date

Until further notice

Requirements

8+ years’ experience in operational leadership within payments, fintech or regulated financial services, ideally in a high-growth environment
Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions and dispute management
Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context
Track record of using data, automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently
Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes
Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback and development paths
Excellent stakeholder management and communication skills – able to work closely with Product, Engineering, Risk, Compliance and Finance, and explain complex topics simply
High integrity, risk-aware mindset, and comfort operating both strategically and hands-on, especially in ambiguous or high-pressure situations

Job Responsibility

Own and execute the overall fintech operations strategy, ensuring payments, fraud and first-line compliance can scale with our growth
Lead day-to-day payment operations across all rails (cards, SEPA, APMs, wallets), including settlements, reconciliation, exceptions and incident management
Oversee first-line fraud and risk operations – rule design, monitoring and investigations – and drive initiatives that reduce losses while protecting customer experience
Run chargeback and dispute operations, improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds
Lead first-line compliance operations (KYC/KYB, transaction monitoring, sanctions screening, ongoing reviews), partnering with second-line teams on policies, controls and audits
Build and develop a high-performing 15–16 person team (via four direct reports), setting clear priorities, expectations and growth paths
Drive continuous improvement and automation across tools, processes and workflows, using data and KPIs to prioritise what to fix first
Act as a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams on new products, markets and initiatives

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)
Regional healthcare coverage

New

Director of DevOps ServiceNow Product Owner

The Director of DevOps ServiceNow Product Owner will lead the strategy and gover...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Systems/Computer Science/Engineering
12–15+ years in enterprise IT with 8+ years leading ServiceNow/enterprise platforms at scale
Proven track record as platform owner/practice leader covering multiple ServiceNow products (ITSM, ITOM, CMDB, IRM/GRC, SecOps, HRSD, CSM, SPM, ESG, ESC and App Engine)
Experience running a CoE, governing Architecture Review Boards, and executing large-scale transformations
Deep familiarity with integrations (IntegrationHub, APIs), identity/access, observability, and data architecture
Strong vendor management and commercial optimization (licensing, contracts, rate cards)
Strategic Leadership
Architecture & Governance
Product & Portfolio Management
Operational Excellence

Job Responsibility

Define ServiceNow vision, target architecture, and capability roadmap aligned to enterprise strategy
Lead annual planning, investment cases, and portfolio prioritization
Influence senior stakeholders (CIO, CHRO, COO, CISO, CSO) and champion change management
Build and lead the ServiceNow practice: hiring, coaching, capability building, and succession planning
Establish standards for solution design, data quality, integrations, and UX
Govern citizen development via App Engine guardrails
Chair the ServiceNow Architecture Review process
Oversee Agile delivery (Scrum/Kanban), DevOps toolchain, automated testing, CI/CD, and environment management
Direct complex implementations (e.g., ITOM visibility/service mapping, IRM/GRC control testing, SecOps integrations, HRSD employee journeys, CSM case resolution)
Ensure platform reliability, performance, and scalability

Fulltime

Senior Regulatory Compliance Manager

You will be the strategic partner to the Director, transforming regulatory devel...

Location

United Kingdom , London

Salary:

Not provided

Shieldpay

Expiration Date

Until further notice

Requirements

Proven experience within regulated financial institutions, e-commerce, or high-growth FinTech environments
Robust, practical understanding of the EU/UK regulatory framework for Payments (PSD/EMI) and/or Cards
Demonstrated ability to thrive under pressure, expertly managing a diverse and high volume of tasks while consistently meeting aggressive deadlines
Exceptional capacity to rapidly absorb, retain, and stay ahead of complex information pertaining to Product setups, Compliance controls, and key organisational stakeholders
Strong affinity for data analysis and evidence-based decision-making to drive optimal compliance strategy
Proven ability to proactively manage change and seamlessly adapt to the demands of a continuously growing and transforming business landscape
Solid, hands-on experience in policy development, strategic implementation, and high-level regulatory advisory
Direct experience in successfully embedding non-financial crime Compliance frameworks from a foundational, bottom-up approach
Innate drive to continually raise the compliance bar and aggressively champion the compliance agenda across multiple, diverse business lines
Excellent communication with a proven track of building robust stakeholder relationships and influencing outcomes at all organisational levels

Job Responsibility

Own the Compliance Framework: Partner with the Director of Compliance to design, embed, and continuously optimise a high-impact compliance framework that guarantees firm-wide adherence to all legal and regulatory mandates
Lead Consumer Duty Excellence: Hold the central role for ongoing oversight of Consumer Duty, actively ensuring every product, service, and customer journey delivers superior customer outcomes aligned with the FCA’s four principles
Strategic Project Execution: Lead the full lifecycle of Compliance projects and roadmaps, driving coordination, prioritisation, and timely delivery across all business units
Proactive Advisory: Act as an embedded compliance expert, ensuring crucial advisory support is injected at the earliest stages of key business projects and product development
Innovate and Benchmark: Collaborate with Product teams to implement industry best practices and new ideas that enhance good customer outcomes and drive business integrity
Policy Modernisation: Rapidly drive improvements and updates to Compliance Policies and operational procedures, ensuring they are always cutting-edge and fit-for-purpose
Secure Firm-Wide Buy-in: Work across all functional areas to champion the compliance culture, ensuring leadership and staff fully adopt and embed the framework
Expert Challenge and Guidance: Serve as a trusted advisor, providing incisive challenge and advice on complex areas including payment regulations, financial promotions, product governance, TCF, conduct risk, and data privacy
Actionable Risk Reporting: Articulate key risks, issues, and strategic recommendations clearly and concisely to leadership, ensuring immediate and appropriate corrective action is taken
Regulatory Implementation Lead: Take the lead on timely and effective implementation of all new and relevant regulations across the business

What we offer

Flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance

Fulltime

Senior Technical Marketing Manager

Due to growth and customer demand, we are looking to add a Sr. Technical Marketi...

Location

India , Bangalore

Salary:

Not provided

CommScope

Expiration Date

Until further notice

Requirements

Minimum 7+ years relevant work experience as a technical marketing manager
Minimum of BS EE/CS/CE
Strong networking background in Wireless/RF, Switching/Routing, Secure Access protocols (802.11a/b/g/n/ac/ax/be, 802.1x, VLANs, STP, OSPF, RIP, BGP, Multicast, MPLS, etc)
Expert level experience on: Campus networking technologies
Wi-Fi and RF
Switching
NGFW\UTM firewalls & SD-WAN gateway solutions
Cloud networking
Network Analytics
Network security as it relates to campus networking

Job Responsibility

Strategic Planning: Develop comprehensive technical marketing strategies and plans to align with our strategic objectives
Technical Content Development: Create compelling technical content including but not limited to reference architectures, best practice guides, feature notes, technical briefs, presentations, training decks and demo videos that effectively showcase the features, benefits, and competitive advantages of our products and solutions
Competitive Analysis: Conduct feature, product, and solution-level in-depth competitive analysis to identify and demonstrate our differentiators from our competitors
Pre-Sales/SE Enablement: Collaborate with the SE team to develop SE enablement tools and resources such as technical training materials, competitive battle cards, solution guides, and customer-facing technical presentations to support the sales engineering process and drive revenue growth
SME: Act as a subject matter expert on campus networking technologies, providing guidance and support to SE teams and customers during pre-sales and post-sales activities
Technical Evangelism: Represent the company as a subject matter expert at industry events, conferences, webinars, and customer meetings. Deliver technical presentations and demonstrations to showcase the capabilities and value proposition of our networking solutions. Author technical blogs, participate in technical podcasts, and more
Product Launch Support: Lead the technical marketing aspects of product launches including developing launch plans, creating launch collateral, coordinating launch activities, and ensuring successful execution
Customer Engagement: Engage with customers to understand their networking challenges, gather feedback on our products, and communicate customer success stories and case studies
Cross-Functional Collaboration: Work closely with product management, engineering, sales, and marketing teams to align technical marketing initiatives with overall business objectives and ensure consistency in messaging and positioning. Support or conduct POC tests (Proof of Concept) for RUCKUS products and write reports. Support the field teams and partners in responding with formal responses to documents such as RFI/RFQ/RFP
Management of local team: This position will be the lead and mentor for the local TME team in our Bangalore office. As the lead and mentor, you will ensure that projects and tasks are being delivered on time and TME resources are actively engaged in that pursuit. As a mentor you will be asked to participate and guide the development and maturation of the team and its members. You will also report to the TME Director and will support initiatives laid out in project plans

Product Design Senior Director, Card Experiences

Capital One

Location:
United States , New York ▼
McLean

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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