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We seek driven designers to shape the future of AI Agent products at Cresta. Whether it's automating entire contact center conversations, performing tasks on behalf of agents, or coaching human agents to enhance their performance, you will play a crucial role. Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences. As a designer at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully. You will own the end-to-end process, including product design, user research, and visual design elements, to create world-class experiences.
Job Responsibility:
Generate novel UX ideas for AI Agents, considering the needs of various user personas
Think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further and work with engineers to build them
Actively involved in defining product strategy and feature requirements
Constantly talk to our customers from contact centers - gathering insights into user pain points before and during the development process, and validating features to improve usability
Collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales
Be the design advocate and push for the highest quality of the polish
Constantly identify areas of opportunities and future work for the products
Have good judgment of when to ship: perfect is the enemy of good
Requirements:
Bachelor's degree or equivalent in UX Design, HCI, or a related field
Experience with designing AI Agents, Virtual Agents, or Conversational AI
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