Product Design Director Job at frog (London)

Job Description

We’re growing our team and are looking for a Product Design Director to join the pond. The role would combine oversight of projects with line management of the team, reporting directly to the Head of Product Design. You’ll be responsible for managing our teams in designing and launching innovative products, services and businesses - some of the bravest projects our clients have ever launched. You’ll also be responsible for the advancement of our approach, help to grow our culture, support and coach members of the team, and lead and inspire our clients. By developing great relationships with clients and partners you’ll also be responsible for finding and nurturing opportunities for new business.

Job Responsibility

Project delivery - ensure we deliver high-quality work while maintaining our agreed margins
Oversee the delivery of complex product design projects
Ensure quality design work and inspire our clients to value high quality design
Have a strategic view of how our work will provide impact for the client and regularly review our scope, deliverables and relationship to ensure we are on track to provide as much impact as possible
Ensure projects are initiated successfully, overseeing project deliverables and providing timely feedback to the team
Input into team scheduling, before and during the project where necessary
Monitor overall resource allocation, initiating corrective action where necessary
Be accountable for project profitability, along with other related metrics such as utilisation
Client relationships - build trusted relationships with key clients
Provide strategic counsel to your clients’ senior leadership teams and nurture relationships with client partners
Develop and grow trusted relationships with senior clients and work with them to actively address any relationship issues impacting the project
Ensure client happiness on projects that you are overseeing
Team - inspire and lead teams to do great work
Ensure the happiness of individuals and the team on projects that you are overseeing
Help create the right environment for the team to do great work
Play a key role in identifying and managing any performance issues
Role model the giving and receiving of timely feedback
Sales - help bring in and win exciting work for business
Generate and convert new business opportunities with existing and new clients
Advance frog’s design approach and practice
Be responsible for helping win a set amount of revenue, working with your colleagues to qualify new opportunities and deliver high-quality responses to client briefs
Identify, shape and help win follow-on opportunities with your current clients
Be aligned to specific key and growth clients and play a key role in the development and execution of the associated client plans
Help turn leads into new clients by supporting and/or leading initial conversations with potential clients
Contribute to the frog’s new business, marketing and thought leadership activities
Be proactive in building and growing client relationships
Be passionate about growing Idean as a business
Be confident discussing the commercial performance of individual projects and the business as a whole
Practice and development management - play a key role in shaping and supporting the development of the product design practice and team members
Be responsible for the growth and development of our product design Community of Practice and industry and regularly share your work and ideas with the broader team and community
Actively participate and lead activities in the product design Community of Practice, ensuring it is driving value to the team and studio
Play an active role in progressing the team by hosting skill development activities, such as demos, workshops and knowledge sharing sessions
Play an active role in growing the team by informing hiring plans, defining profile specifications, and leading hiring efforts

Requirements

Experience of product design and development, digital transformation or customer experience design
Experience of all stages of the design process, from initial analysis, workshops, sketches, ideas and concepts through to user research, prototyping and the final delivery of designs
An understanding of the challenges and intricacies of designing for digital and non digital ecosystems
A strong understanding of user-centred design
Passion about helping to create an environment where people can do great work
The ability to form thoughtful and considered perspectives, supported by both objective fact and strategic conviction
The ability to inspire a team working for you to push for excellence and deliver bold, fresh thinking with experience in managing and leading teams
Encourage a culture of learning, sharing resources and providing reinforcement of individuals goals within the team
Strong business acumen and a hunger to learn more
The drive to deliver excellent work and lead others towards this
The drive to proactively identify and implement improvements to the way we work
Comfort leading sessions with senior clients
Strong feedback skills and the drive to role model these activities
Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
Be entrepreneurial in spirit, making best use of all the tools available to you, across frog and the wider Capgemini family

Nice to have

A keen interest in how AI is rapidly reshaping what’s possible in design
Experience in how AI is reshaping these phases and processes to drive greater impact
A point of view and experience of using AI to reshape “what” we design
A point of view and experience on how AI is shaping “how” we design
Experience of speaking at conferences and contributing to the broader design community in the UK

What we offer

Flexible benefits options
Variable element dependent on grade and on company and personal performance

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Product Design Director

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