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Product Design Director, Travel Verticals

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Capital One

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Location:
United States , McLean

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Contract Type:
Not provided

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Salary:

226000.00 - 281300.00 USD / Year

Job Description:

We’re currently seeking a Product Design Director to lead our Travel Verticals team, part of the Experience Design organization. The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. Since its launch in 2021, Capital One Travel has been on a trajectory of monumental growth and aims for a bold vision to grow into one of the largest OTAs. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

Job Responsibility:

  • Lead the CX for existing Travel funnels (Flights, Stays, etc), strategy for funnel expansion, and offerings such as Business Travel and Luxury travel experiences
  • Drive differentiated vision and lead teams to craft exceptional end-to-end experiences
  • Work closely with craft leads, designers and cross functional teams to push creative boundaries while ensuring business impact and customer value
  • Lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership
  • Lead high-impact, highly complex projects and define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives
  • Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice
  • Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture
  • Champion voices of both customers and partners
  • Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends
  • Share insights around technical advances and data capabilities that could influence outcomes
  • Connect the dots across teams, portfolios, platforms and LOBs
  • Present work across levels and job functions

Requirements:

  • At least 8 years of experience in product design role
  • At least 3 years of experience leading design teams
  • At least 10 years of experience in product design role (Preferred)
  • At least 5 years of experience leading design teams (Preferred)
  • Experience in a design toolkit that spans product design, service design, design strategy and content design
  • Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
  • Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
  • Experience working within a design system
  • Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
  • Expertise with design and prototyping tools such as Figma
  • Experience managing an interdisciplinary design team
  • Proficiency in business case development, grounding product and user experience decisions to business value
  • Exceptional written and verbal communication skills
  • Exceptional interpersonal skills and relationship building across complex organizations
  • Exceptional people management and development skills

Nice to have:

  • At least 10 years of experience in product design role
  • At least 5 years of experience leading design teams
What we offer:
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Additional Information:

Job Posted:
December 30, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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