Product Design Director, Travel Verticals Job at Capital One (McLean)

Job Description

We’re currently seeking a Product Design Director to lead our Travel Verticals team, part of the Experience Design organization. The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. Since its launch in 2021, Capital One Travel has been on a trajectory of monumental growth and aims for a bold vision to grow into one of the largest OTAs. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

Job Responsibility

Lead the CX for existing Travel funnels (Flights, Stays, etc), strategy for funnel expansion, and offerings such as Business Travel and Luxury travel experiences
Drive differentiated vision and lead teams to craft exceptional end-to-end experiences
Work closely with craft leads, designers and cross functional teams to push creative boundaries while ensuring business impact and customer value
Lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership
Lead high-impact, highly complex projects and define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives
Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice
Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture
Champion voices of both customers and partners
Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends
Share insights around technical advances and data capabilities that could influence outcomes
Connect the dots across teams, portfolios, platforms and LOBs
Present work across levels and job functions

Requirements

At least 8 years of experience in product design role
At least 3 years of experience leading design teams
At least 10 years of experience in product design role (Preferred)
At least 5 years of experience leading design teams (Preferred)
Experience in a design toolkit that spans product design, service design, design strategy and content design
Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills

Nice to have

At least 10 years of experience in product design role
At least 5 years of experience leading design teams

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Capital One - All Job Offers

Select Country

Product Design Director, Travel Verticals

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Product Design Director, Travel Verticals

Director, Product Line Management, DOM Americas

Director, Product Line Management, Data Orchestration and Management

Director of Product, Core Markets

Director of Product, Core Markets

Director of Product, Core Markets

Director of Product, Core Markets

Director of Product, Core Markets

Director of Product, Core Markets

Our AI answers in your language