Product Design Director, Online Car Buying Experience Job at Capital One (Plano)

Job Description

We’re currently seeking a Product Design Director to lead our Online Car Buying team, part of the Experience Design organization in Financial Services. The Online Car Buying team is unique at Capital One because we sit at the intersection of life’s second-largest purchase and the cutting-edge technology that makes it possible. Our design ecosystem must serve a dual purpose: providing a transparent, high-confidence journey for consumers via AutoNavigator, our flagship consumer experience for car shopping, while simultaneously empowering our partner dealers through robust, intuitive dealer web tools.

Job Responsibility

Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One
Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard
Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary
Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges
Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency
Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results

Requirements

At least 8 years of experience in product design role
At least 3 years of experience leading design teams
At least 10 years of experience in product design role (preferred)
At least 5 years of experience leading design teams (preferred)
Experience in a design toolkit that spans product design, service design, design strategy and content design
Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills

What we offer

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

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Product Design Director, Online Car Buying Experience

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