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Product Design Director, Global Payment Networks

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Capital One

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Location:
United States , Chicago ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

209500.00 - 286900.00 USD / Year
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Job Description:

Product Design Director for the Global Payment Network, Partner Experiences, part of the Experience Design organization. The Global Payments Network is built on the reach, capabilities and expertise of our brands: Discover® Network, Diners Club International® and PULSE®. The team is responsible for enabling our partners’ success through easy access to payment technology, fraud monitoring, and compliance platforms.

Job Responsibility:

  • Lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership
  • Lead high-impact, highly complex projects
  • Define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives
  • Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice
  • Oversee and optimize the use of appropriate tools, platforms, frameworks and design systems
  • Enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
  • Create conditions for a positive and inclusive team environment
  • Set a vision for an inclusive, collaborative culture
  • Champion voices of both customers and partners
  • Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends
  • Share insights around technical advances and data capabilities that could influence outcomes
  • Help larger teams navigate technical limitations and boundaries
  • Connect the dots across teams, portfolios, platforms and LOBs
  • Bring together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
  • Present work across levels and job functions

Requirements:

  • At least 8 years of experience in product design role
  • At least 3 years of experience leading design teams
  • At least 10 years of experience in product design role (preferred)
  • At least 5 years of experience leading design teams (preferred)
  • Experience in a design toolkit that spans product design, service design, design strategy and content design
  • Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
  • Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
  • Experience working within a design system
  • Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
  • Expertise with design and prototyping tools such as Figma
  • Experience managing an interdisciplinary design team
  • Proficiency in business case development, grounding product and user experience decisions to business value
  • Exceptional written and verbal communication skills
  • Exceptional interpersonal skills and relationship building across complex organizations
  • Exceptional people management and development skills
What we offer:
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
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