CrawlJobs Logo

Product Customer Success Manager

Axon

Location Icon

Location:
United States , Scottsdale

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

86250.00 - 140000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Product Customer Success Manager (PCSM) for Vehicle Intelligence is a product-focused, customer-facing role that drives scalable product engagement, community development, and long-term adoption of Axon’s in-car and fixed-location vehicle technology solutions—including Axon Outpost, Lightpost, Fleet systems, ALPR, and future Vehicle Intelligence capabilities. As the product expert within Customer Success, the PCSM leads digital and in-person engagement programs, strengthens our reference and champion network, and ensures customers achieve transformative outcomes with Axon's Vehicle Intelligence ecosystem.

Job Responsibility:

  • Drive Product Adoption & Engagement at Scale
  • Lead the planning and execution of adoption initiatives and engagement programs for all Vehicle Intelligence products
  • Design and deliver structured customer engagement anchors such as Product Office Hours, Virtual Roundtables, Digital User Forums, Regional User Groups
  • Build and strengthen the product-specific POC network
  • Lead the Vehicle Intelligence Product User Group experience across virtual and in-person formats
  • Develop scalable digital engagement strategies
  • Strengthen the Reference & Champion Network
  • Identify, engage, and elevate customers into product champions across Vehicle Intelligence
  • Cultivate a strong network of referenceable agencies
  • Facilitate peer-to-peer learning, spotlight programs, and customer storytelling opportunities
  • Support Tier 4 Product Success & Escalation Management
  • Own and resolve Tier 4 product support cases
  • Manage escalations with clarity, urgency, and a focus on restoring value and confidence
  • Serve as the go-to expert for high-complexity adoption barriers and technical challenges
  • Enable Scalable & Digital Product Success
  • Develop and maintain product landing pages, content hubs, and digital user forums
  • Collaborate with Marketing and the Product team
  • Analyze product usage, operational data patterns, and customer behavior
  • Support digital touchpoints and automated adoption workflows
  • Empower Customer Success & Cross-Functional Teams
  • Build and refine product-specific enablement tools, success playbooks, and engagement guides for CSMs
  • Partner with Product and Sales to ensure customer insights, success stories, and usage trends are captured and shared effectively
  • Participate in roadmap discussions
  • Represent customer needs across internal forums

Requirements:

  • 5+ years of experience in Customer Success, Product Engagement, or Customer Programs in a SaaS, hardware/software, or enterprise technology environment
  • Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
  • Demonstrated ability to deliver compelling presentations and communicate product value to a variety of customer audiences
  • Proven ability to lead digital and community-based engagement programs that drive product adoption at scale
  • Experience managing complex technical escalations and Tier 4-level product challenges
  • Strong facilitation, communication, and cross-functional collaboration skills
  • Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
  • Strong data fluency
  • ability to interpret product usage data and translate it into actionable adoption strategies
  • A growth mindset, deep curiosity, and a passion for helping customers succeed
  • Exceptional organizational skills, attention to detail, and written communication abilities

Nice to have:

  • Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
  • Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
What we offer:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Icon
Axon - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Product Customer Success Manager

New

Customer Success Manager

As a Customer Success Manager, you will be working directly with customers to he...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
Balbix
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's / Master’s degree in computer science or related technical field
  • 5+ years of experience of which minimum 3+ years experience working in customer-facing roles like CSM / TAM
  • Knowledge of cyber security domain required
  • Outstanding presentation and communication skills
  • Experience directly working with senior customer stakeholders (up to CXO levels)
  • Passion for problem solving and strong organizational skills
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through adoption, support, expansion, and renewals
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors
  • Proactively engage with your customers in driving business outcomes, identifying and eliminating roadblocks to a successful adoption
  • Create and deliver on success plans built around the customer’s desired outcomes and drive product adoption and growth
  • Lead various customer engagement activities including QBRs, onboarding meetings, renewals management etc.
  • Develop / refine Customer Success playbooks or maximum effectiveness and efficiency
  • Lead growth by identifying upsell or cross-sell opportunities into new use cases and teams
  • Measure, track and deliver on various CS metrics including adoption, expansion, advocacy, customer satisfaction, project progress, usage etc.
  • Fulltime
Read More
Arrow Right
New

Senior Manager, Customer Success

As the Senior Manager, Customer Success you will lead, develop, and empower a te...
Location
Location
United States , New York; San Francisco; Scottsdale; Seattle
Salary
Salary:
108000.00 - 145000.00 USD / Year
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7–10+ years of experience in customer success, account management, or a related field
  • At least 3 years directly managing or leading CSM teams
  • Proven experience owning retention, expansion, and customer health metrics at scale—ideally within SaaS or public safety technology
  • Exceptional verbal and written communication skills, with the ability to influence decisions across all levels of the organization
  • Strong ability to design scalable processes, analyze data, and turn insights into actionable strategy
  • Demonstrated success cultivating relationships with key customer stakeholders, decision-makers, and operational leaders
  • Thrives in a fast-paced, high-growth startup environment
  • able to lead teams through ambiguity and change
  • Quick learner with strong technical aptitude
Job Responsibility
Job Responsibility
  • Lead, mentor, and coach a high-performing team of Customer Success Managers
  • Establish clear performance expectations, KPIs, and development plans
  • Provide guidance on complex customer scenarios
  • Own and operationalize the strategy for customer retention, growth, and value realization
  • Design, refine, and scale processes, playbooks, and frameworks
  • Partner with leadership to forecast retention, expansion, and customer health metrics
  • Ensure CSMs build deep, trusted relationships with key customer stakeholders
  • Support escalation management
  • Maintain visibility into the health of top accounts
  • Act as a senior advocate for the customer within Product, Engineering, Support, and GTM teams
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices
  • Generous annual bonus
  • Company equity
  • Fulltime
Read More
Arrow Right
New

Senior Customer Success Manager II

As a Customer Success Manager (CSM) you will play a pivotal role in ensuring cus...
Location
Location
United States , Chicago; New York; San Francisco; Scottsdale; Seattle
Salary
Salary:
120000.00 - 145000.00 USD / Year
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7+ years in customer success, account management, or a related field responsible for customer retention and expansion, preferably in the SaaS or public safety industries
  • Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights
  • Strong analytical skills and the ability to creatively solve customer needs and drive product adoption
  • Proven track record of fostering relationships with key decision-makers and stakeholders
  • Comfortable working in a fast-paced startup environment with a willingness to adapt and grow alongside the company
  • Ability to quickly learn and become proficient in new technologies and systems
  • Passion for helping customers succeed, with a proactive and empathetic approach to addressing their needs
Job Responsibility
Job Responsibility
  • Customer Relationship Management: Maintain and nurture strong, long-term relationships with customers by understanding their unique needs, challenges, and goals
  • Advocate for Customers: Serve as the voice of the customer within the organization, collaborating with product, support, and engineering teams to ensure customer feedback is integrated into future development
  • Proactive Engagement: Regularly check in with open customers to anticipate their needs, identify challenges, opportunities for expansion, and offer solutions to improve their experience
  • Product Expertise: Become a Prepared platform subject matter expert educating customers on the best ways to fully leverage all features to meet their operational needs
  • Customer Retention & Growth: Focus on customer retention by ensuring high satisfaction and identify opportunities for upselling or cross-selling additional solutions that can further enhance their outcomes
  • Performance Tracking & Reporting: Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices
  • Issue Resolution: Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience
  • Customer Success Strategy: Assist in refining and implementing the customer success strategy, tailoring
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Fulltime
Read More
Arrow Right
New

Mid-Market Customer Success Manager

Our Mid Market Customer Success Managers (MM CSMs) work with customers post-sale...
Location
Location
United States
Salary
Salary:
76800.00 - 101760.00 USD / Year
articulate.com Logo
Articulate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience working in a customer-facing account management, sales or customer success role
  • A strong understanding of customer success
  • Experience managing a book of 100+ customer accounts
  • Proven ability to manage complex renewals, including commercial conversations and negotiation
  • A customer-centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions
  • Experience creating and upleveling strategic relationships with key stakeholders
  • Demonstrated ownership of the entire customer lifecycle, including onboarding, expansion, and retention
  • Ability to prioritize a large but strategic book
  • Excellent critical-thinking skills
  • High commercial acumen and strong discovery skills
Job Responsibility
Job Responsibility
  • Effectively manage a book of our mid-market customers (typically ~250-300)
  • Ensure a seamless customer experience throughout the entire life cycle – from onboarding through engagement and renewal
  • Proactively drive customer adoption and mitigate retention risk
  • Confidently navigate procurement, commercial terms, and contract negotiations, leading to on-time renewals that maximize net revenue retention
  • Increase customer retention by conducting effective check-ins, kick-off calls, and business reviews
  • Accurately forecast renewal revenue for current and future quarters
  • Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion
  • Lead account planning efforts in collaboration with Sales to define joint customer success strategies
  • Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
  • Identify opportunities for revenue growth and product expansion in the form of Customer Success Qualified Leads (CSQLs)
What we offer
What we offer
  • This position is bonus-eligible
  • Articulate also offers a robust suite of benefits
  • Fulltime
Read More
Arrow Right
New

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record managing a client-facing team within a digital services organisation
  • Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
  • Experience leading and developing high-performing customer success or account management teams within a digital services environment
  • Strong commercial acumen and a deep understanding of strategic account management
  • Exceptional stakeholder management, communication, and coaching skills
  • Ability to use data-driven insights to inform strategy and performance
  • Skilled at collaboration across departments, managing change, and championing customer experience improvements
  • Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
  • Natural ability to influence senior leaders and board members
  • Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums
Job Responsibility
Job Responsibility
  • Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
  • Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
  • Act as the voice of the customer at a senior manager level
  • Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
  • Influence the business forecast for renewals and upsell
  • Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
  • Reduce customer churn
  • Coach the team to drive value-driven and strategic conversations with customers
  • Provide an escalation route
  • Ensure solutions and products proposed to customers are fit for purpose
What we offer
What we offer
  • 25 days’ holiday
  • Buy up to 5 more days holiday
  • Birthday off
  • Extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match
  • 4 x life assurance
  • Flexible working
  • Fulltime
Read More
Arrow Right
New

Growth Customer Success Manager

Anaconda is seeking a talented Growth Customer Success Manager to join our team ...
Location
Location
United States
Salary
Salary:
74500.00 - 107500.00 USD / Year
anaconda.com Logo
Anaconda
Expiration Date
January 18, 2026
Flip Icon
Requirements
Requirements
  • 4+ years of experience in B2B customer success, technical support, sales, or account management in customer-facing roles, preferably in the software or technology industry
  • Strong technical expertise in data science, analytics, or related fields
  • Ability to translate business challenges into technical solutions and effectively communicate technology value propositions
  • Exceptional written and verbal communication skills, coupled with strong presentation abilities
  • Growth-oriented mindset, intellectual curiosity, and a proactive approach to driving customer dedication and adoption
  • Experience with customer success platforms such as Zendesk, Salesforce, Catalyst, and Tableau, along with the ability to navigate multiple systems and conduct insightful data analysis
  • Demonstrated ability to consistently surpass revenue growth and retention targets
  • High emotional intelligence, problem-solving skills, and a commitment to delivering exceptional customer satisfaction
  • Experience with Python, data science tools, and analytics platforms is highly desired
  • You embody our values of Clarity, Care and Candor
Job Responsibility
Job Responsibility
  • Employ a digitally-led approach towards our Growth customers by building value-added customer programs
  • Analyze customer usage patterns to offer adoption insights and best practices, enabling customers to maximize the value they derive from our platform
  • Work closely with the customer marketing team, product team and product marketing to provide insights for digital programs that enhance customer retention and drive growth
  • Facilitate value delivery, support, and outcomes for our annual customers through digital programs, office hours, and Zendesk, ensuring customer success at every touchpoint
  • Educate customers on new and existing features, strategize to optimize product utility, and share unique product insights and best practices through engaging platforms like Zoom calls
  • Create technical educational content in the form of videos and emails to scale customer success initiatives, enriching the customer experience at scale
What we offer
What we offer
  • Flexible Vacation Policy
  • Medical, Dental, and Vision Insurance
  • Short Term and Long Term Disability
  • Paid Parental Leave
  • Monthly Wellness Stipend
  • Employee Assistance Program and Mental Health Resources
  • bonus
  • equity
  • Fulltime
Read More
Arrow Right

Product Success Manager

Product Success Manager position is for product managers who prefer working with...
Location
Location
Salary
Salary:
80000.00 - 150000.00 USD / Year
aha.io Logo
Aha!
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company
  • Used a detailed go-to-market process to achieve product and business goals
  • Learned complex software applications and workflow methodologies
  • Written clear instructions to answer questions and explain best practices
  • Independently resolved hard challenges
  • Product management experience is a must-have
  • Prefer working with customers 100% of the time rather than defining requirements and guiding development work
  • Recently worked in product management or a similar role that was directly responsible for building software
Job Responsibility
Job Responsibility
  • Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
  • Delivering responsive customer service using our proven frameworks
  • Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
  • Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
  • Helping customers integrate Aha! software with their existing tools (e.g., development systems)
  • Sharing customer feedback internally
  • Testing new product functionality as needed
  • Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations
What we offer
What we offer
  • Profit sharing
  • Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums)
  • Up to 200 hours of paid time off a year to spend however you want
  • 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
  • Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
  • Volunteer opportunities throughout the year
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Wunder Mobility builds the software that powers shared mobility worldwide. Our p...
Location
Location
Germany , Hamburg
Salary
Salary:
Not provided
wundermobility.com Logo
Wunder Mobility
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in B2B SaaS in Customer Success, Account Management, or Consulting
  • Track record of managing enterprise accounts and driving measurable outcomes
  • Strong understanding of SaaS metrics and customer lifecycle management
  • Excellent communication, presentation, and stakeholder management skills
  • Minimum C1 German language skills and strong business English
  • Ability to collaborate across functions and cultures
  • A proactive, problem-solving mindset with high ownership
Job Responsibility
Job Responsibility
  • Act as the main point of contact for our enterprise and growth accounts in German speaking markets (and others)
  • Drive customer onboarding, training, and adoption of our platform
  • Develop success plans and track business outcomes for each customer
  • Take full end-to-end ownership of customer tickets, escalations, and daily operations
  • Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell
  • Manage renewals and mitigate churn risks
  • Represent the customer voice internally, influencing product priorities
  • Lead QBRs and strategy workshops with client executives
  • Mentor junior Customer Success Managers and help shape best practices
What we offer
What we offer
  • A stable, international career in a profitable and growing SaaS company
  • Direct impact: your work influences how millions of people move in cities worldwide
  • Hybrid/remote flexibility (depending on location)
  • 25 days of vacation + workation opportunities
  • A high-trust, senior team where decisions are made quickly and your impact is visible
  • Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy