CrawlJobs Logo

Product Customer Success Manager

axon.com Logo

Axon

Location Icon

Location:
United States , Scottsdale

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

86250.00 - 140000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Product Customer Success Manager (PCSM) for Vehicle Intelligence is a product-focused, customer-facing role that drives scalable product engagement, community development, and long-term adoption of Axon’s in-car and fixed-location vehicle technology solutions—including Axon Outpost, Lightpost, Fleet systems, ALPR, and future Vehicle Intelligence capabilities. As the product expert within Customer Success, the PCSM leads digital and in-person engagement programs, strengthens our reference and champion network, and ensures customers achieve transformative outcomes with Axon's Vehicle Intelligence ecosystem.

Job Responsibility:

  • Drive Product Adoption & Engagement at Scale
  • Lead the planning and execution of adoption initiatives and engagement programs for all Vehicle Intelligence products
  • Design and deliver structured customer engagement anchors such as Product Office Hours, Virtual Roundtables, Digital User Forums, Regional User Groups
  • Build and strengthen the product-specific POC network
  • Lead the Vehicle Intelligence Product User Group experience across virtual and in-person formats
  • Develop scalable digital engagement strategies
  • Strengthen the Reference & Champion Network
  • Identify, engage, and elevate customers into product champions across Vehicle Intelligence
  • Cultivate a strong network of referenceable agencies
  • Facilitate peer-to-peer learning, spotlight programs, and customer storytelling opportunities
  • Support Tier 4 Product Success & Escalation Management
  • Own and resolve Tier 4 product support cases
  • Manage escalations with clarity, urgency, and a focus on restoring value and confidence
  • Serve as the go-to expert for high-complexity adoption barriers and technical challenges
  • Enable Scalable & Digital Product Success
  • Develop and maintain product landing pages, content hubs, and digital user forums
  • Collaborate with Marketing and the Product team
  • Analyze product usage, operational data patterns, and customer behavior
  • Support digital touchpoints and automated adoption workflows
  • Empower Customer Success & Cross-Functional Teams
  • Build and refine product-specific enablement tools, success playbooks, and engagement guides for CSMs
  • Partner with Product and Sales to ensure customer insights, success stories, and usage trends are captured and shared effectively
  • Participate in roadmap discussions
  • Represent customer needs across internal forums

Requirements:

  • 5+ years of experience in Customer Success, Product Engagement, or Customer Programs in a SaaS, hardware/software, or enterprise technology environment
  • Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
  • Demonstrated ability to deliver compelling presentations and communicate product value to a variety of customer audiences
  • Proven ability to lead digital and community-based engagement programs that drive product adoption at scale
  • Experience managing complex technical escalations and Tier 4-level product challenges
  • Strong facilitation, communication, and cross-functional collaboration skills
  • Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
  • Strong data fluency
  • ability to interpret product usage data and translate it into actionable adoption strategies
  • A growth mindset, deep curiosity, and a passion for helping customers succeed
  • Exceptional organizational skills, attention to detail, and written communication abilities

Nice to have:

  • Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
  • Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
What we offer:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Icon
Axon - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Product Customer Success Manager

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of Customer Success or related corporate experience
  • Experienced project manager with proven experience in a customer success role
  • Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Self-starter able to operate in a high pressure, deadline driven, virtual environment
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • Proficiency in MS Office Suite
  • Knowledgeable of marketing/sales messaging principles
  • Passionate about clients and participants needs
Job Responsibility
Job Responsibility
  • Delivery life-cycle client management
  • Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
  • Key point of contact for all program and delivery related questions for program sponsors across client organizations
  • Develop and build strong relationships with key client stakeholders
  • Partner with Sales to support the broader account growth strategy through program delivery
  • Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
  • Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
  • Reporting and insights
  • Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
  • Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
What we offer
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Success Manager

We are in search of a Customer Success Manager to be part of our team, based in ...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of detail-oriented experience in a similar role
  • Proficiency in key account management
  • Demonstrated ability in account management
  • Experience in product management is required
  • Strong stakeholder engagement skills
  • Proven experience in stakeholder management
Job Responsibility
Job Responsibility
  • Engage in strategic partnerships with customer leadership, aligning our solutions with their business objectives
  • Drive customer success by ensuring maximum value is derived from our product, leading to strong adoption and long-term retention
  • Identify growth and expansion opportunities by understanding customer needs and aligning them with our offerings
  • Actively engage customers to drive renewals and mitigate churn by maintaining strong relationships
  • Build and maintain relationships with key decision-makers and executives to strengthen long-term partnerships
  • Act as a customer advocate within the company, collaborating cross-functionally with sales, product, and support teams to ensure a seamless experience
  • Monitor customer usage data, feedback, and market trends to drive strategic initiatives that enhance customer success
  • Utilize your skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager, you will be responsible for building successful c...
Location
Location
United States , San Francisco
Salary
Salary:
93500.00 - 120000.00 USD / Year
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in owning customer value delivery and training customers how to use an advanced SaaS marketing platform
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
  • Flexibility to travel 10% - 15% of your schedule
Job Responsibility
Job Responsibility
  • Wow your customers by building successful consultative relationships based on proactive consulting, product enablement, sharing industry best practices, and a keen understanding of their business
  • Learn your customer desired business outcomes and drive CleverTap product adoption to help customers realize CleverTap value (build Success Plans)
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Drive growth and retention by working with customers through upsells and renewals
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Practice and build your ongoing industry acumen expertise in order to teach your customers trends and best practices for omni-channel marketing automation
  • Provide guidance for customer use cases with current product offering, set expectations on product innovation roadmap, and open product idea requests to share customer feedback with CleverTap product leadership
  • Regularly enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation- B.E / B.Tech (Any stream) / B.Sc (IT)
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
Job Responsibility
Job Responsibility
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation- B.E / B.Tech (Any stream) / B.Sc (IT)
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
Job Responsibility
Job Responsibility
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation- B.E (Computer Science)/ B.E (Information Technology)/ B.Sc (IT)
  • Experience in handling SaaS platform
  • Overall 4-5 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
  • Flexibility to travel across SEA regions
Job Responsibility
Job Responsibility
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Be a part of a global category creator - hyper growth B2B SaaS startup
  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
  • Accountability and driving outcomes is the key to success
  • Your career here is limited by you and nothing else
  • Teamwork trumps individual success
  • You are passionate about experience technology and its impact on enabling growth
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation- B.E / B.Tech (Any stream) / B.Sc (IT)
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
Job Responsibility
Job Responsibility
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy