CrawlJobs Logo

Product Customer Success Manager - Vehicle Intelligence

axon.com Logo

Axon

Location Icon

Location:
United States , Boston

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

86250.00 - 165600.00 USD / Year

Job Description:

The Product Customer Success Manager (PCSM) for Vehicle Intelligence is a product-focused, customer-facing role that drives scalable product engagement, community development, and long-term adoption of Axon’s in-car and fixed-location vehicle technology solutions—including Axon Outpost, Lightpost, Fleet systems, ALPR, and future Vehicle Intelligence capabilities. As the product expert within Customer Success, the PCSM leads digital and in-person engagement programs, strengthens our reference and champion network, and ensures customers achieve transformative outcomes with Axon's Vehicle Intelligence ecosystem.

Job Responsibility:

  • Drive Product Adoption & Engagement at Scale
  • Lead the planning and execution of adoption initiatives and engagement programs for all Vehicle Intelligence products
  • Design and deliver structured customer engagement anchors such as Product Office Hours, Virtual Roundtables, Digital User Forums, Regional User Groups
  • Build and strengthen the product-specific POC network
  • Lead the Vehicle Intelligence Product User Group experience across virtual and in-person formats
  • Develop scalable digital engagement strategies
  • Strengthen the Reference & Champion Network
  • Identify, engage, and elevate customers into product champions across Vehicle Intelligence
  • Cultivate a strong network of referenceable agencies
  • Facilitate peer-to-peer learning, spotlight programs, and customer storytelling opportunities
  • Support Tier 4 Product Success & Escalation Management
  • Own and resolve Tier 4 product support cases
  • Manage escalations with clarity, urgency, and a focus on restoring value and confidence
  • Serve as the go-to expert for high-complexity adoption barriers and technical challenges
  • Enable Scalable & Digital Product Success
  • Develop and maintain product landing pages, content hubs, and digital user forums
  • Collaborate with Marketing and the Product team to ensure consistent messaging and impactful product communications
  • Analyze product usage, operational data patterns, and customer behavior
  • Support digital touchpoints and automated adoption workflows
  • Empower Customer Success & Cross-Functional Teams
  • Build and refine product-specific enablement tools, success playbooks, and engagement guides for CSMs
  • Partner with Product and Sales to ensure customer insights, success stories, and usage trends are captured and shared effectively
  • Participate in roadmap discussions
  • Represent customer needs across internal forums

Requirements:

  • 5+ years of experience in Customer Success, Product Engagement, or Customer Programs in a SaaS, hardware/software, or enterprise technology environment
  • Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
  • Demonstrated ability to deliver compelling presentations and communicate product value to a variety of customer audiences
  • Proven ability to lead digital and community-based engagement programs that drive product adoption at scale
  • Experience managing complex technical escalations and Tier 4-level product challenges
  • Strong facilitation, communication, and cross-functional collaboration skills
  • Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
  • Strong data fluency
  • ability to interpret product usage data and translate it into actionable adoption strategies
  • A growth mindset, deep curiosity, and a passion for helping customers succeed
  • Exceptional organizational skills, attention to detail, and written communication abilities
What we offer:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Product Customer Success Manager - Vehicle Intelligence

Senior Product Manager - Data Intelligence

As the Data Intelligence Sr. Product Manager, your primary goal will be to build...
Location
Location
Ireland , Cork
Salary
Salary:
Not provided
everseen.ai Logo
Everseen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in product management
  • Background in the retail industry, computer vision, machine learning and artificial intelligence development and delivery
  • Strong technical background with experience working with engineering teams to develop and launch software products including AI based solutions
  • Strong experience working with sales and marketing teams to develop collateral, go to market strategy and customer engagement
  • Strong analytical and problem-solving skills with the ability to use data to inform product decisions
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Ability to work in a fast-paced, dynamic environment with a high degree of ambiguity and change
Job Responsibility
Job Responsibility
  • Conduct market, competitor and industry research, gather customer feedback, and use data-driven insights to inform product decisions
  • Define and prioritize product features and enhancements based on business value, technical feasibility, and customer needs
  • Collaborate with cross-functional teams to ensure successful product launches and revenue goals across all delivery vehicles including traditional reporting delivery through dashboards, an API, and an AI based customer facing solutions
  • Build and communicate product vision and roadmap to internal stakeholders and customers, and gather feedback to inform future product direction
  • monitoring product performance with data analytics to make informed product decisions
  • Build strong relationships with customers to understand their needs and use cases, and incorporate feedback into product development
  • Fulltime
Read More
Arrow Right

Product Customer Success Manager

The Product Customer Success Manager (PCSM) for Vehicle Intelligence is a produc...
Location
Location
United States , Scottsdale
Salary
Salary:
86250.00 - 140000.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Customer Success, Product Engagement, or Customer Programs in a SaaS, hardware/software, or enterprise technology environment
  • Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
  • Demonstrated ability to deliver compelling presentations and communicate product value to a variety of customer audiences
  • Proven ability to lead digital and community-based engagement programs that drive product adoption at scale
  • Experience managing complex technical escalations and Tier 4-level product challenges
  • Strong facilitation, communication, and cross-functional collaboration skills
  • Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
  • Strong data fluency
  • ability to interpret product usage data and translate it into actionable adoption strategies
  • A growth mindset, deep curiosity, and a passion for helping customers succeed
Job Responsibility
Job Responsibility
  • Drive Product Adoption & Engagement at Scale
  • Lead the planning and execution of adoption initiatives and engagement programs for all Vehicle Intelligence products
  • Design and deliver structured customer engagement anchors such as Product Office Hours, Virtual Roundtables, Digital User Forums, Regional User Groups
  • Build and strengthen the product-specific POC network
  • Lead the Vehicle Intelligence Product User Group experience across virtual and in-person formats
  • Develop scalable digital engagement strategies
  • Strengthen the Reference & Champion Network
  • Identify, engage, and elevate customers into product champions across Vehicle Intelligence
  • Cultivate a strong network of referenceable agencies
  • Facilitate peer-to-peer learning, spotlight programs, and customer storytelling opportunities
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices
  • Fulltime
Read More
Arrow Right

Account Executive, Vehicle Intelligence

At Axon, we’re transforming public safety with technology that saves lives. As a...
Location
Location
United States , Boston
Salary
Salary:
60000.00 - 100000.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in B2B sales, ideally in public safety, SaaS, or smart infrastructure
  • Proven track record of managing long, multi-stakeholder sales cycles and exceeding quota
  • Strong technical aptitude — comfortable explaining camera systems, data integrations, and cloud software to both IT and non-technical users
  • Experience collaborating with Key Account Executives or sales teams on strategic accounts
  • Deep understanding of the public safety/government procurement landscape, including RFPs, budgets, and grants
  • Excellent communication and storytelling skills — both written and verbal
  • High integrity, mission alignment, and the ability to build trust with law enforcement customers
  • Willingness to travel 30–50% to customer sites, events, and demos
Job Responsibility
Job Responsibility
  • Lead LPR Sales Strategy: Drive sales of Axon’s Fixed LPR cameras by identifying use cases, crafting tailored solutions, and closing deals in collaboration with Key Account Leaders
  • Be the Technical Expert: Act as the go-to resource for LPR product knowledge, implementation logistics, data workflows, and competitive differentiation
  • Support Complex Sales Cycles: Partner with KALs to engage decision-makers, RFPs, and drive long-term strategic opportunities within large public safety agencies
  • Deliver Demos & Field Proofs: Coordinate and deliver compelling product demonstrations, pilots, and customer education sessions to showcase the impact of Axon’s LPR technology
  • Collaborate Cross-Functionally: Work closely with Product, Engineering, Legal, Customer Success, and Field Sales to ensure smooth pre-sales and post-sale transitions
  • Champion the Customer Voice: Bring field insights back to internal teams to improve product-market fit and deliver long-term customer value
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices
  • Fulltime
Read More
Arrow Right

Key Account Manager - Defense

Kennametal is continuing to expand its Defense portfolio, so we are actively pur...
Location
Location
United States , Remote
Salary
Salary:
Not provided
kennametal.com Logo
Kennametal
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor of Industrial Engineering, Mechanical Engineering, Materials Engineering, or related field preferred, MBA preferred
  • 8-10 Years in related industries or materials
  • 2-4 years of sales experience preferred
  • Previous military or law enforcement experience
  • Able to achieve secret level US DoD clearance
  • Knowledge of connected industries or solutions including specialty markets (armor plating, body armor, vehicle protection systems)
  • Ability to create demand through insight, influencing, planning & organizing
  • Self-starter and self-sufficient requiring little supervision for decision making, account planning and advancing sales discussions
  • Excellent interpersonal skills including active listening and building trusting relationships
  • Excellent business sense and decision-making skills leveraging data and strategic thinking
Job Responsibility
Job Responsibility
  • Builds solid customer relationships with strategic large accounts typically involving complex global customers and multi-national enterprises
  • Creates demand for the organization’s products and services by raising the Kennametal profile with customers
  • Leads regular status and strategy meetings with the customer’s senior management team to align products/services with customer needs
  • Addresses customer action items and concerns within timely manner
  • Develop strategy, sales plans, budgets to achieve sales goals with Key Accounts
  • Identifies new sales opportunities for growth within assigned accounts
  • Gathers key customer input for new product development and communicates to product management team
  • Supports new product development programs through identification of field trial sites and actively solicits key account customer feedback to support product launch and value proposition development
  • Partners with regional segment team members who gather business intelligence and business trends to set strategy and create demand for organizations products & services
  • Supports enterprise selling and global account initiatives and manage contacts and price harmonization
  • Fulltime
Read More
Arrow Right
New

Senior Manager Strategic Partnerships Vehicle Intelligence

Axon is seeking a strategic, execution-oriented, and collaborative Senior Manage...
Location
Location
United States , Seattle; Boston; Scottsdale; Denver; San Francisco
Salary
Salary:
193500.00 - 309600.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–10+ years of experience in strategic partnerships, business development, corporate strategy, or enterprise technology environments
  • Proven experience structuring and negotiating complex partnerships involving data, platforms, hardware, or integrated technology ecosystems
  • Strong ability to influence and align cross-functional teams without direct reporting authority
  • Demonstrated success managing complex partner relationships, pilots, and escalations across multiple workstreams
  • Excellent strategic judgment, communication skills, and executive presence
  • Experience in ecosystem businesses involving data sharing, networks, hardware/software integration, or IoT
  • Familiarity with public safety, mobility, video, AI, cloud platforms, or regulated data environments is strongly preferred
  • Ability to operate comfortably between high-level strategy and hands-on execution in a fast-moving environment
Job Responsibility
Job Responsibility
  • Lead the sourcing, development and execution of strategic partnerships that expand Axon’s Vehicle Intelligence and ALPR sensor network
  • Identify, evaluate, and prioritize new partnership opportunities that materially increase coverage, data quality, and customer value
  • Engage senior leaders at potential partners to structure mutually beneficial partnerships
  • Own partner relationship management, including executive alignment, roadmap coordination, QBRs, and long-term value realization
  • Negotiate commercial and strategic partnership terms
  • Partner closely with Product and Engineering to translate customer and ecosystem needs into scalable partner integrations
  • Work with Sales and GTM teams to align partnerships with customer priorities, pilot deployments, and expansion opportunities
  • Collaborate with Legal, Privacy, and Policy teams to ensure partnerships meet Axon’s standards for data governance
  • Drive internal alignment on partner prioritization, investment tradeoffs, and sequencing
  • Serve as the escalation point for complex or high-risk partner issues
What we offer
What we offer
  • Compensation is made up of base pay, bonus, and stock awards
  • Benefits offer an array of options to help support you physically, financially and emotionally
  • Fulltime
Read More
Arrow Right
New

Senior Manager, Strategic Partnerships - Vehicle Intelligence

Axon is seeking a strategic, execution-oriented, and collaborative Senior Manage...
Location
Location
United States , Boston
Salary
Salary:
193500.00 - 309600.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–10+ years of experience in strategic partnerships, business development, corporate strategy, or enterprise technology environments
  • Proven experience structuring and negotiating complex partnerships involving data, platforms, hardware, or integrated technology ecosystems
  • Strong ability to influence and align cross-functional teams without direct reporting authority
  • Demonstrated success managing complex partner relationships, pilots, and escalations across multiple workstreams
  • Excellent strategic judgment, communication skills, and executive presence
  • Experience in ecosystem businesses involving data sharing, networks, hardware/software integration, or IoT
  • Familiarity with public safety, mobility, video, AI, cloud platforms, or regulated data environments is strongly preferred
  • Ability to operate comfortably between high-level strategy and hands-on execution in a fast-moving environment
Job Responsibility
Job Responsibility
  • Lead the sourcing, development and execution of strategic partnerships that expand Axon’s Vehicle Intelligence and ALPR sensor network
  • Identify, evaluate, and prioritize new partnership opportunities
  • Engage senior leaders at potential partners to structure mutually beneficial partnerships
  • Own partner relationship management, including executive alignment, roadmap coordination, QBRs, and long-term value realization
  • Negotiate commercial and strategic partnership terms
  • Partner closely with Product and Engineering to translate customer and ecosystem needs into scalable partner integrations
  • Work with Sales and GTM teams to align partnerships with customer priorities
  • Collaborate with Legal, Privacy, and Policy teams to ensure partnerships meet Axon’s standards
  • Drive internal alignment on partner prioritization, investment tradeoffs, and sequencing
  • Serve as the escalation point for complex or high-risk partner issues
  • Fulltime
Read More
Arrow Right
New

Business Development Representative

Founded in 1985, ATS is a company with a presence in the United States, Mexico a...
Location
Location
United States , Chicago
Salary
Salary:
87349.60 - 116466.16 USD / Year
atpchemical.com Logo
Advanced Technology Products
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Marketing, Business or related field and 3+ years of experience or equivalent combination of education and experience
  • Minimum 3 years balancing sales and marketing pipeline activities, prospecting and/or lead generation with proven success in achieving assigned goals
  • Minimum 3 years of experience in proactively engaging with decision making individuals within client organizations
  • Minimum 3 years of experience executing business strategies to increase profitable revenue and margin growth
  • Demonstrates innovation and deep understanding of client business drivers
  • Must be a team player, organized, self-motivated, and able to prioritize
  • must have outstanding people and communication skills for interaction with other team members, customers, and management
  • must have ability to work successfully with computers and software
  • must be able to legally operate a motor vehicle and have a good driving record
  • Ability to: read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Job Responsibility
Job Responsibility
  • Meets sales objectives by dollar volume and profitability
  • Develops growth plans for sales and profits by identifying new prospects and building a pipeline of qualified accounts
  • Maintains appropriate sales pipeline to achieve objectives
  • Works independently to grow sales by developing business at new and existing customer locations, utilizing a combined approach of time spent in the office and time spent outside the office in the field territory
  • Presents Company services and value proposition to customers and customer groups
  • Identifies and builds excellent relationships with key decision makers/executives within target customer account organizations
  • Qualifies, probes, and uncovers opportunities to deliver value to customers
  • Develops effective customer needs analyses
  • Coordinates with operations managers to develop business proposals that align services to be delivered with customer needs and expectations
  • Effectively communicates deliverables and value benefits to the customer’s key decision makers
What we offer
What we offer
  • Medical, Dental and Vision plans
  • PTO
  • a 401k retirement plans with employer matching
  • tuition reimbursement
  • Fulltime
Read More
Arrow Right
New

Business Development Executive

Founded in 1985, ATS is a company with a presence in the United States, Mexico a...
Location
Location
United States , Columbus, Ohio
Salary
Salary:
Not provided
atpchemical.com Logo
Advanced Technology Products
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Marketing, Business or related field and 7+ years of experience or equivalent combination of education and experience
  • Minimum 7 years documented track record in significant/complex consultative services-led sales engagements and multiparty negotiations with partners and Clients
  • Minimum 7 years of experience in proactively engaging at Senior Executive level within client organizations
  • Minimum 7 years experience developing and executing business strategies to increase profitable revenue and margin growth
  • Demonstrates innovation and deep understanding of client business drivers
  • Successful completion of skill level required for Sales Representatives and/or proven track record of customer and territory management
  • Must be at team player, organized, self-motivated and able to prioritize
  • must have outstanding people and communication skills for interaction with other team members, customers, and management
  • must have ability to work successfully with computers and software
  • must be able to legally operate a motor vehicle and have a good driving record
Job Responsibility
Job Responsibility
  • Meets sales objectives by dollar volume and profitability
  • Develops growth plans for sales and profits by identifying new prospects and building pipeline of qualified accounts
  • Maintains appropriate sales pipeline to achieve objectives
  • Works independently to grow sales by developing business at new customer locations
  • Presents Company services and value proposition to customer and customer groups
  • Identifies and builds excellent relationships with key decision makers/executives within target customer account organizations
  • Leads sales role for effective implementation of company Value Sales and Business Development Sales Processes
  • Qualifies, probes and uncovers opportunities to deliver value to customers
  • Develops effective customer needs analyses
  • Coordinates with operations managers to develop business proposals that align services to be delivered with customer needs and expectations. Effectively communicates deliverables and value benefits to the customer’s key decision makers
  • Fulltime
Read More
Arrow Right