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The Product Content Operations Specialist will run cross-functional efforts to organize, optimize, and maintain Global-e’s internal and external content frameworks. This person will play a key role in ensuring that content systems (such as Jira, Confluence, and other workflow tools) are well-structured, up to date, and enable smooth collaboration across teams. The ideal candidate is super communicative, highly organized, and proactive, with the ability to connect dots across departments, push for alignment, and keep programs moving forward
Job Responsibility:
Update, manage, and monitor content and status of programs across teams (Legal, Product, Compliance, Marketing, Operations)
Updating in Jira — ensure tickets, projects, and boards are organized, up to date, and consistent across teams and projects
Create and maintain templates, dashboards, and workflows to improve visibility and reduce noise
Work closely with multiple focal points (Legal, Product, Compliance, Marketing) to align priorities and ensure related content is up to date alignment
Facilitate regular syncs, resolve blockers, and drive accountability across teams
Assist with managing content throughout its lifecycle, including creation, review, approval, and publishing
Ensure governance and version control, especially for legal and compliance materials
Promote visibility and collaboration across global teams
Requirements:
Bachelor’s degree
1–3 years in program or project management within a large or global organization
Experience working with Jira, Confluence, CMS systems or similar tools — including board management, dashboards, and workflows
Proven experience managing cross-team initiatives and coordinating multiple stakeholders
Strong communication and interpersonal skills — able to influence, collaborate, and drive alignment across teams
Highly organized, detail-oriented, and proactive
Comfortable managing multiple projects in parallel in a fast-paced environment
Nice to have:
Knowledge of content management systems, operations workflows, or compliance documentation is a plus