Product Content Intern

• Design and produce engaging content across multiple formats (video, e-learning, written documentation) in collaboration with Training and Product Content teams, utilizing tools like Guidde, Mindsmith, Veed, Paligo, and Confluence
• Structure and optimize diverse content sources to feed our Digital Agent, organizing content architecture and metadata to enable intelligent self-service and autonomous issue resolution for users
• Identify training requirements and content gaps by engaging with internal teams and external users, proposing actionable solutions to improve discoverability and effectiveness
• Leverage AI-driven analytics to track learner engagement, measure content performance, and adapt materials dynamically based on user interactions and data insights
• Work closely with Product experts, Technical teams, and Customer Success to ensure content remains accurate, relevant, and up-to-date across all knowledge sources

• Currently pursuing a degree in Communication, Content Design, Knowledge Management, Digital Learning, Technical Documentation, or a related field
• Experience in video production, multimedia content creation, or technical documentation writing is a plus
• Strong organizational skills and attention to detail with ability to manage multiple projects simultaneously
• Technical proficiency with multimedia and documentation tools, with eagerness to explore AI technologies
• Content architecture and knowledge management understanding to optimize materials for users and AI-powered agents
• Solution-oriented and agile mindset, thriving when switching between teams and managing multiple priorities
• Creativity and user-centricity with strong focus on learning impact
• Excellent communication and collaboration skills
• French: Native or fluent (required)
• English: B2 minimum (required)

Experience in video production, multimedia content creation, or technical documentation writing is a plus