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Product Champion - Hay & Forage

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CNH Industrial

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Location:
United States; Canada , Ames ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

84375.00 - 112000.00 USD / Year
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Job Description:

The Product Champion – Hay and Forage position provides technical support leadership to CNH Employees, Dealers, and Customers. You will be a leadership team member within the North American Product Support organization. These Teams have three primary roles within the North American CNH Industrial commercial operations: Provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people; help improve reliability and serviceability of CNH Industrial products; author and maintain service information and solutions into the ASiST Knowledge database for Dealers to reference.

Job Responsibility:

  • Serve as subject matter expert for the technical support team by maintaining a deep product knowledge for assigned products
  • Coach and train technical support specialists on product changes or technical issues to continuously improve the team's capability and efficiency
  • Identify support issues that need field intervention and work with field technical support for review and deployment
  • Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
  • Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs
  • Maintain positive and constructive relationships with Engineering and Technical Publications employees
  • Provide regular feedback of current issues that dealerships are experiencing with CNH equipment
  • Work with Technical Support managers to identify training opportunities for Technical Support Specialists
  • Document all technical questions and data to be used for future reference by other Technical Support Specialists
  • Create additional technical troubleshooting documents in the self-help database
  • Delivery to CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products

Requirements:

  • Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology
  • In lieu of a bachelor’s degree will accept an associate’s degree and 5+ years of technical experience with agriculture equipment
  • Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
  • Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities
  • Ability to travel up to 10%

Nice to have:

  • Minimum two (2) years of experience working in a technical capacity, such as support, training, or engineering, on product line(s) associated with this role
  • Minimum two (2) years of experience working with troubleshooting fluid power and electrical systems, including digital controls
What we offer:
  • Flexible work arrangements
  • Savings & Retirement benefits
  • Tuition reimbursement
  • Parental leave
  • Adoption assistance
  • Fertility & Family building support
  • Employee Assistance Programs
  • Charitable contribution matching and Volunteer Time Off

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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