Product Champion - Hay & Forage Jobs

CNH Industrial

Location:
United States; Canada, Ames ▼
New Holland
Racine
Saskatoon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

84375.00 - 112000.00 USD / Year

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Job Description:

The Product Champion – Hay and Forage position provides technical support leadership to CNH Employees, Dealers, and Customers. You will be a leadership team member within the North American Product Support organization. These Teams have three primary roles within the North American CNH Industrial commercial operations: Provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people; help improve reliability and serviceability of CNH Industrial products; author and maintain service information and solutions into the ASiST Knowledge database for Dealers to reference.

Job Responsibility:

Serve as subject matter expert for the technical support team by maintaining a deep product knowledge for assigned products
Coach and train technical support specialists on product changes or technical issues to continuously improve the team's capability and efficiency
Identify support issues that need field intervention and work with field technical support for review and deployment
Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs
Maintain positive and constructive relationships with Engineering and Technical Publications employees
Provide regular feedback of current issues that dealerships are experiencing with CNH equipment
Work with Technical Support managers to identify training opportunities for Technical Support Specialists
Document all technical questions and data to be used for future reference by other Technical Support Specialists
Create additional technical troubleshooting documents in the self-help database
Delivery to CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products

Requirements:

Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology
In lieu of a bachelor’s degree will accept an associate’s degree and 5+ years of technical experience with agriculture equipment
Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities
Ability to travel up to 10%

Nice to have:

Minimum two (2) years of experience working in a technical capacity, such as support, training, or engineering, on product line(s) associated with this role
Minimum two (2) years of experience working with troubleshooting fluid power and electrical systems, including digital controls

What we offer:

Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Product Champion - Hay & Forage